Assia Begum

With a diverse background as a Sales Assistant, Customer Assistant, Teaching Assistant, and Lunchtime Supervisor, I bring a wealth of experience in customer service, multitasking, and communication. My roles have honed my ability to manage varied responsibilities, interact with diverse groups of customers, and maintain a high level of organisation. I am personable, detail-oriented, and thrive in dynamic environments.

Eager to leverage my skills in a Retail Assistant role, I am confident in my ability to provide exceptional service and support to both customers and colleagues, ensuring smooth and efficient operations. I am also willing to undertake any necessary training to uphold the high standards of your business.

Actively seeking employment

(2022)

Teaching Assistant Level 2 – Course and Placement - Oasis Academy

(2021 - 2022)

Voluntary Placement

Lunchtime supervisor and First Aider - Olton Primary School

(2019-09 - 2020-01)

• Actively supervise pupils in the dining room, playground, and throughout the school premises during lunchtime.
• Ensure the safety and welfare of all pupils, monitoring their behaviour and ensuring they follow school rules.
• Administer first aid for minor accidents and report serious incidents to the Midday Supervisor.
• Assist pupils with tasks such as cutting up food and managing spillages. Encourage healthy eating and proper table manners.
• Organise and lead playground activities to keep pupils engaged and active. Record and report inappropriate behaviour and serious incidents to the Midday Supervisor or teacher.
• Inform teachers of any incidents or accidents that occur during lunchtime. Follow school policies related to child protection, health and safety, and equality. Participate in training and professional development as required.

Career gap due to family commitments. Raising my son.

(2005 - 2019)

Sales Assistant - DD Jewellers

(2004 - 2005)

• Customer care: ensuring their needs are met effectively.
• Responding to customer needs.
• Providing fast and efficient service to customers face-to-face.

Customer Assistant - Asian Retail Outlet

(2000 - 2000)

• Providing effective customer service.
• Responding to customer needs.
• Handling customer queries.
• Maintained satisfaction with store standard, including any internal visual
• Merchandising and in-store displays; ensured store appearance met shop standards at all times. Taking calls/ dealing with queries.

Supporting Teaching and Learning Qualifications Level 2 - Supporting Teaching and Learning - Oasis Academy (2021 - 2022)

Health & Social Care Level 3 with foundation year - Health & Social Care - University of Bedfordshire (2019 - 2020)

Level 1 Diploma in Child Care - Child Care - South and City College (2010 - 2011)

Health and Social Care - Health and Social Care - South and City College (2012 - 2013)

Level 1 and 2 Essential Skills for Administration - Information Technology; Claits; Business English studies; Bookkeeping; Communication; Numeracy Key Skills - Golden Hillock Local Learning Centre (2003 - 2004)

NVQ Level 1 Business Administration - Communication; Numeracy; Information Technology Programme; Distinction in Text Processing; Health and Safety; Effective Teamwork; Preparing Routine Documents; a (2002 - 2003)

Pre-NVQ Introduction to office - Communication; Information Technology; Text Processing, and Personal Development. I have also achieved five Units towards entry level in information Technology (2001 - 2002)

GNVQ Business Foundation - Business Organisation; Health and Safety (2000 - 2001)