Ghulam Mastan

I am a hardworking and friendly person with experience in customer service and retail, looking to start a career in the NHS. I enjoy helping people and treating everyone with kindness and respect. I work well in busy environments and can stay calm under pressure.

My previous roles have helped me build good communication and teamwork skills. I am always willing to learn new things and improve my skills through training and experience. I would like the opportunity to support patients and be a positive member of the team.

Retail Assistant - SEVEN STAR AILIAIN

(2023-07 - 2023-08)

• Follow store policies and procedures, including opening and closing routines, safety guidelines, and hygiene standards.
• Comply with relevant legal and regulatory requirements, such as age-restricted product sales.
• Act on customer feedback to enhance the overall shopping experience.
• Sharing product knowledge and customer service best practices.
• Suggest complementary products or upsell items to increase sales and customer satisfaction.

Retail Assistant - FAREED HUSSAIN

(2022-10 - 2022-10)

• Contribute to visual merchandising efforts by arranging displays, signage, and promotional materials to attract customers.
• Ensure the store's appearance is clean, organised, and appealing to customers.
• Stay informed about product features, pricing, and specifications to answer customer questions accurately.
• Continuously update knowledge of new arrivals and product offerings.
• Work collaboratively with other team members to achieve sales goals and provide exceptional customer service.

Customer Service - HOUSE OF KASTURI

(2022-06 - 2022-08)

• Greet customers in a friendly and welcoming manner as they enter the store.
• Provide information about products, promotions, and services to assist customers in making informed purchasing decisions.
• Handle inquiries, resolve complaints, and address customer concerns promptly and professionally.
• Offer assistance with finding products, sizes, and styles, ensuring a positive shopping experience.

BSc - Health and Social Care - University of Wales Trinty Saint David Birmingham (2025-01 - 2028-12)

Certificate of Higher Education - Skills for the Workplace (Health and Social Care) - University of Wales Trinty Saint David Birmingham

Maths & English - South and City College (2021-01 - 2024-12)

Childcare - South and City College (2021-01 - 2024-12)

Health & Social Care - South and City College (2021-01 - 2024-12)

English - Swanshurt school (2020-01 - 2021-12)

Math - Swanshurt school (2020-01 - 2021-12)

Art - Swanshurt school (2020-01 - 2021-12)

Geography - Swanshurt school (2020-01 - 2021-12)

Chemistry - Swanshurt school (2020-01 - 2021-12)

Biology - Swanshurt school (2020-01 - 2021-12)

Physics - Swanshurt school (2020-01 - 2021-12)

Maths - G Pascoli Secondary School (2019-01 - 2019-12)

English - G Pascoli Secondary School (2019-01 - 2019-12)

Science - G Pascoli Secondary School (2019-01 - 2019-12)

Geography - G Pascoli Secondary School (2019-01 - 2019-12)

History - G Pascoli Secondary School (2019-01 - 2019-12)

Art - G Pascoli Secondary School (2019-01 - 2019-12)

French - G Pascoli Secondary School (2019-01 - 2019-12)