Astihar Maygag

Customer Operation Expert 1

Cardiff, Castle, CardiffMember since November 17, 2023

Microsoft WordPowerPointExcelSocial MediaAnswering long lasting phone callsCalculate percentages and other calculationsHealth and Safety

About

I am a very determined and enthusiastic person with a positive can do attitude. I have developed a mature and sensible approach to any task I undertake. I have very good communication skills, both written and verbal and have a good level of literacy and numeracy.

I can plan and prioritise work and have a good eye for detail. I am extremely ambitious, with a professional work ethic. I am able to work independently and within a team. I enjoy a challenge and would welcome the opportunity for training to enhance my current knowledge and skills.

I have an experience in providing consistently excellent customer service. I am a creative person with excellent practical skills. I am able to initiate conversations and connect with the customer by communicating in a genuine and articulate way that ensures the customer is always the first priority.

Experience

Customer Operation Expert 1 - Teleperformance - Work from home

(2024-10)

My role as a UCR agent is to review Universal Credit claims to make sure each claimant is receiving the correct amount of Universal Credit.

Viewing Agent - Viewber - Cardiff

(2022-12 - 2024-08)

My role as a viewing agent is to attend viewing on behalf of the estate agent and show the client around the property.

Teaching Assistant - Connex Education - Cardiff

(2023-07 - 2024-04)

My role was to attend SEN and Mainstream schools and support students and staff with:

Reading-Support students with individual and group reading
Classroom Tasks-support student with their classroom tasks and make sure they have done it
Monitor students in the playground during break times and in the dinner hall during lunch time

Teaching Assistant - Tradewinds Recruitment - Cardiff

(2023-04 - 2024-02)

My role was to attend SEN schools and support students and their teachers with:

Individual tasks -Supporting students with completing individual tasks assigned by the classroom teachers
One to ones-Having one on one with students who need more attention their classmate
Setting up classroom activities
Circle time -Assisting students to engage in circle time.
Monitor students in the playground during break times and in the dinner hall during lunch time

Teaching Assistant - IntroTeach - Cardiff

(2022-11 - 2023-01)

I'm a TA, my role is to go around different primary schools in Cardiff and support other staff members that work in the school with:

Setting up the classroom
Listening to students read books during reading time.
I also do get the chance to sometimes teach students in groups of fifteen if the school that I am with are short on staff and I teach them topics that are prepared either by the main classroom teacher or the school.

Voluntary Front Of House Member - Job Centre Plus - Cardiff

(2020-02 - 2020-03)

Greeting customers at front house
If customers have appointments direct them to find their work coach or group sessions.
helping customers with access to their universal credit account to report their circumstances if changed
Help customers apply for jobs
Help customers make new email addresses
Help customers make new Universal Credit claims
Attending Group Sessions (ESOL, FAN meeting etc.)to give out paper works during sessions

Volunteer Teaching Assistant and Café Worker - Canadian Primary School - SO

(2015-09 - 2016-05)