Astrid Julien

Detail oriented hospitality and operations professional with over 8 years of experience in the hospitality industry, including administrative support within HR Department. Experienced in team coordination, daily operations, staff support, guest relations, and administrative tasks. Also experienced in teaching and coaching waiter skills through volunteer work for Indonesian educational organization.

Strong communcation, organizational, leadership, training, and problem solving skills. Committed to supporting efficient operations, team development, and high service standards.

Senior Waitress Premium Lounge at Emirates Flight Catering (2024-08 – Present)

• Deliver high-end, personalized food and beverage service to first class and premium guests in a luxury airport lounge environment.
• Monitor table setup, buffet presentation, cleanliness, and overall lounge readiness according to company standards.
• Ensure proper handling, storage, and presentation of food and beverage while following food safety and hygiene procedures.
• Maintain accurate communication between shifts and report operational issues to supervisors/management

Volunteer Waiter Skills Tutor at Schoters by Ruangguru (2025-11 – Present)

• Conduct training sessions focused on waiter skills and hospitality service.
• Provide guidance on customer service, communcation, and professional workplace standards.
• Conduct english classes focused on communication commonly used in waiter and hospitality roles.
• Prepare students for hospitality or waiter job interview through role play, interview practice, and STAR method guidance.
• Give individual feedback to help students improve their confidence and service skills.

Waitress at Hilton Dubai Palm Jumeirah (2023-01 – 2024-07)

• Provided professional food and beverage service to guests.
• Took orders and ensured accurate delivery of food and beverage.
• Built positive relationships with guests and provided attentive service.
• Following hygiene, safety, and service standards.
• Worked closely with team member to ensure smooth daily operations.

Waitress at Media One Hotel Dubai (2021-12 – 2023-01)

• Provided friendly and efficient food and service in a busy hotel environment.
• Maintained cleanliness and preparation of service area.
• Handled cash and card payment independently, including processing bills and ensuring accurate transactions.

HR Administration - Intern at Aston Pasteur Hotel, Bandung, Indonesia (2020-07 – 2020-11)

• Provided administrative support and reported to HR Coordinator.
• Organized and maintained employee records and documents.
• Supported daily administrative activities.
• Assisted with filing and preparing necessary documents.
• Handled confidential employee information with professionalism and discretion.

Waitress - Casual Worker at Hotels and Caterings, Bandung, Indonesia (2018 – 2020)

Waitress - Intern at Padma Resort Legian, Bali, Indonesia (2019-07 – 2019-12)

Waitress - Intern at Hilton Bandung, Indonesia (2018-07 – 2019-01)

Diploma degree in Food and beverage – NHI Academy of Tourism (2017 – 2020)

Senior High School – Senior High School of Social Science (2014 – 2017)