Asuka Sasaki

Highly motivated customer service professional with 7 years of experience in the hospitality industry, including working as a hotel receptionist at a busy hotel in London. Skilled in handling guest requests efficiently, managing front desk operations, and delivering excellent service in fast-paced environments. Able to work effectively under pressure while multitasking and maintaining high service standards, all of which are highly transferable to a customer-focused environment.

Available to work on weekdays, weekends, and public holidays.

Hotel Receptionist - Hotel65 - London, England

(2025-06)

• Provided smooth check-in experience by clearly explaining necessary information to guests.
• Allocated rooms strategically based on guest requests, room features, and availability to maximise guest satisfaction and hotel efficiency.
• Delivered attentive and personalised customer service by responding efficiently to guest requests, providing local recommendations and travel guidance, and resolving issues promptly.

Sales Assistant - Takara Standard - Home Facilities Manufacturer - Tokyo, Japan

(2022-04 - 2025-03)

• Guided customers through our home showroom and assisted them in finding products for kitchens, bathrooms, and laundry rooms that suited their needs.
• Handled phone calls to make reservations and respond to customers' inquiries.
• Monitored showroom supply inventory to ensure adequate stock levels and placed orders as needed.

Tutor - Tokyo Private Tutoring School - Tokyo, Japan

(2018-04 - 2021-05)

• Supported students in passing university entrance exams by creating study schedules and suggesting ways of maintaining motivation.
• Created an efficient and comfortable environment as a team leader to 20 colleagues by conducting regular training sessions.

Cafe Assistant - Chowder's + Lil' Donuts - Japanese Cafe - Tokyo, Japan

(2018-04 - 2019-03)

• Took over 80 customer orders and handled payments each working day.
• Performed opening and closing procedures accurately and independently to prevent issues.
• Took the initiative to clean tables, take out the trash, and restock dishware during downtime.

Bachelor's Degree - Tourism - Rikkyo University (2018-04 - 2022-03)