Salesforce Functional Consultant
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I am a certified Salesforce Administrator, having more than 11 years of experience in functional and automation testing of Salesforce CRM applications. More recently have played the role of Salesforce Functional Consultant for one of the client in UK where I have collaborated with PO, Business Analyst, SME, Technical Consultant, End users to understand the business requirements and technical environment to achieve optimal solution. Proficient in performing under demanding and diverse professional environment.
Looking forward for a challenging position/assignment in a growth-oriented organization
Client - Zurich Insurance
03/2022 - Present, Whiteley, Fareham, UK
Zurich is multi-line insurer serving people and business in more than 200
countries and territories
Requirement Gathering: Understood the business needs by attending workshops and later worked with BAs on User stories and requirement clarifications.
Collaboration: Collaborated with Salesforce developers and administrators to ensure that technical changes align with the functional requirements and design.
Testing and Quality Assurance: Conducted testing to validate that the Salesforce solution works as intended. This includes user acceptance testing (UAT) and resolving any issues that arise during testing.
Data Management: Managed data migration, data cleansing,
and data integration activities to ensure that existing data is accurately transferred into Salesforce and remains consistent and up to date.
Training and Documentation: Provided training to end-users and created documents to support the ongoing use of
Salesforce, ensuring that users understand how to navigate and use the system effectively.
Stakeholder Communication: Maintained open and effective communication with business stakeholders, project managers,
and technical teams to ensure that everyone is aligned with the project's objectives.
B.Tech in Electronics and Telecommunication
Orissa Engineering College (BPUT University)