Atheer Hussain

Detail-driven Administrative & IT Support professional with a BSc (Hons) in Internet Communication & Networks and broad hands-on experience across data entry, records management, contract administration, and customer service.

Advanced

Microsoft 365 user with strong Excel capability, plus exposure to SAP and user-level familiarity with Oracle environments often used in local government. Adept at maintaining secure, accurate information systems, producing letters/templates via mail merge, and ensuring compliance with GDPR, Equality & Diversity and safeguarding standards well matched to Transport Administrator (Integrated Transport Unit/SNT) and Governance support settings.

Manager Convince Store at Gardenia Store (2021-11 – 2025-09)

• Supervised daily store operations, ensuring excellent customer service and smooth workflow.
• Handled supplier communications, stock ordering, deliveries, and inventory control.
• Processed and reconciled PayPoint transactions, cash handling, and daily takings with full accuracy.
• Trained and supported team members in customer interaction and service standards.
• Ensured compliance with health & safety, licensing, and safeguarding regulations.
• Implemented improved procedures for efficiency, stock rotation, and waste reduction.

Administrative & IT Support Officer at A-P Studios Ltd (2019-09 – 2021-10)

• Manage shared inbox/phone enquiries; log, triage and resolve requests; maintain accurate electronic and paper records to council-ready standards.
• Prepare letters, forms and standard templates; run mail merges and generate weekly activity reports from Excel/Access datasets.
• Process purchase orders and invoices, reconcile deliveries, and maintain stock/asset registers; keep contract and supplier records current (renewal tracking, compliance documents).
• Update and administer internal systems and shared SharePoint/file structures; ensure correct version control, retention and archiving.
• Uphold GDPR, Equality & Diversity, and safeguarding expectations in all handling of personal information and service interactions.
• Produce simple dashboards in Excel (lookups/pivots) to highlight workloads, expiries and exceptions for supervisors.

Quality Control (QA) at Heinz (2018-09 – 2019-08)

• Checked product quality against standards; updated production logs and traceability records with high accuracy; raised non-conformance actions where required (administrative QA focus from original role).

Admin & Labelling (Temp) at Hallett Retail Logistics (2019-07 – 2019-09)

• Data entry and verification into company systems; labelled and organised stock per procedure; maintained tidy, auditable records.

Assistant Warehouse Operative at Amazon (2018-03 – 2019-05)

• Pick/pack with system scans; ensured items correctly labelled and recorded; supported H&S and goods-in inspection processes.

Computer Maintenance (Hardware/Software) at Self-Employed (2014-08 – 2018-02)

• Repaired/replaced components (RAM, HDD/SSD, PSU, fans, optical drives, motherboards); logged jobs and maintained parts records; advised customers on basic security/backup.

Local Tester Coordinator (Temp) at Npower (2014-02 – 2014-06)

• Tested legacy applications for compatibility with new systems; documented test outcomes and issues; supported roll-out communications (admin/test logs).

Warehouse (SAP Data Entry) at Stateside Foods Ltd (2006-07 – 2010-10)

• Performed data entry using SAP for booking-in, picking and loading; helped train new starters; worked effectively within a large team.

Learner Assistant at Comvux International School (2003-01 – 2005-12)

Focused on day-to-day admin support, student assistance and basic IT help; maintained classroom and learner records.

Computer & Language Teaching Assistant at AMIADU International School (2000-01 – 2001-12)

Focused on day-to-day admin support, student assistance and basic IT help; maintained classroom and learner records.

BSc (Hons) in Internet Communication and Networks – University of Bolton (2010-09 – 2013-07)

Level 2 Diploma in IT practitioners (ICT system support) – UK (2006-05 – 2007-05)

Certificate in Computer programming C++ – Malmo - Sweden (2005-02 – 2006-02)

Certificate in Swedish language for foreigner – College, Malmo - Sweden (2002-02 – 2003-06)

Certificate in Video editing course for beginner – AmiEdu, Helsinki-Finland (2000-09 – 2000-11)

BSc in Computer Science – University of Baghdad - Iraq (1988-09 – 1993-06)