Ma. Alyn Jean Dancel

A dedicated and detail-oriented Computer Engineering graduate with a solid foundation in both hardware and software systems. Known for a keen attention to detail, strong analytical thinking, and a creative problem-solving approach. I'm excited to be part of a team where I can learn, grow, and contribute to meaningful projects in a fast-paced and collaborative environment.

IT Officer at SelectVoiceCom, SVC (2025-11 – Present)

• Set up workstations, user accounts and required software for agents.
• Provide first-level technical support in hardware, software and network issues.
• Manage and track IT assets and equipment.
• Input and managed employee data through the biometric system to ensure accurate timekeeping and access control.
• Accurately document all activities in the ticketing system, ensuring proper tracking and escalation of incidents.
• Create and manage user accounts using active directory.
• Maintain accurate records of the hardware assets and software licenses in the IT asset management system, keeping inventory up to date throughout the employee lifecycle.

IT Support Specialist (Internship) at Connext Global Solutions, Inc. (2025-02 – 2025-05)

• Assisted staff with installation, configuration, and troubleshooting of desktop computers, peripherals, and software in accordance with IT standards and guidelines.
• Manage PC setup and deployment for new employees.
• Input and managed employee data through the biometric system to ensure accurate timekeeping and access control

Assistant Laboratory Analyst at Davao Analytical Laboratories, INC (2019 – 2019)

Assisting senior and junior analysts in comparing different water, conducting nitration and testing the level of phosphorus in the water. Also in assisting bacteriological examination and charcoal analysis.

• Responding to customer calls regarding booking or sending samples to test.

Bachelor of Science in Computer Engineering – University of Mindanao (2019 – 2025)

Science, Technology and Mathematics Strand – DRANHS - SHS (2017 – 2019)

NCII in Computer System Servicing – TESDA (2017 – 2017)

– University of Mindanao Main (2020 – 2022)