Atia Jutt

Highly organized and detail-oriented individual with a strong foundation in customer service and administrative tasks, developed over three years of experience in high-paced office environments. Eager to apply excellent communication and interpersonal skills to a receptionist role, leveraging a proven track record of managing multi-line phone systems, scheduling appointments, and handling a wide range of administrative duties. A fast learner with a proactive attitude, committed to creating a positive and welcoming environment for all visitors and staff while efficiently supporting daily office operations.

RECEPTIONIST at Pearl-Continental Hotel, Lahore (2023-01 – Present)

• Managed all front desk operations, including a high-volume, multi-line phone system and directing up to 50 visitors daily with exceptional customer service.
• Resolved client issues and inquiries directly or by escalating to the appropriate department, significantly enhancing client satisfaction.
• Directed incoming calls and emails, handling all inquiries with a high degree of professionalism and attention to detail.
• Prepared and distributed reports, memos, and company-wide communications, demonstrating strong written communication skills.
• Accurately performed high-volume data entry into a proprietary database, maintaining a 99% data integrity rate.

Faculty of Arts in Arts – MUMTAZ GIRLS COLLEGE (2020-01 – 2022-12)

Matriculation in Matriculation – MUMTAZ GIRLS HIGH SCHOOL (2018-01 – 2020-12)