Austin Mercer

I am highly motivated, resilient professional who is career focused in retail management and I have more than 5 years management experience. I have achieved thus far across retail and hospitality with positive work experience and reflection. I’m also a driven individual who can use my strong interpersonal skill to foster cohesive relationships with staff team. While leading by example.

Through strong leadership I have motivated employees to achieve improved productivity and results, retaining high sales and reaching targets. Demonstrating commitment to produce and ensure quality. While having teams delivering the highest level of customer service.

Management, Team leader, Central co-op, Thornton-Cleveleys

January 27th 2025 – Present

People Management; task delegating, whilst leading by example. Providing staff encouragement and keeping moral. Creating and amending monthly staff rotas, Approving holiday requests.

Store Management; Health and safety and fire Marshal duties, promotion changeover and promoting the company brand Standards, Eco-managing food waste via reducing dated products and stock rotation. Controlling warehouse stock and booking in deliveries. Reducing back stock over-flow, general store upkeep and overall store cleanliness.

Back office responsibilities, cash control and till lifts, overseeing daily audit checks and responding to emails from head office, Opening and closing business.

Education

DBS Certificate Safeguarding Qualifications, Food Hygiene Certificate

B-tec Level 3 Extended Diploma (Performing Arts) Distinction, Merit, Merit

GCSE Qualification 6 GCSE including English Language and Mathematics