Ava Glen

Enthusiastic and hardworking individual with strong customer service and communication skills, currently working as a Crew Trainer at McDonald's while continuing education towards an honours degree in computing. Experienced in working within fast-paced environments, supporting team members, and ensuring high standards of customer satisfaction. Confident working independently or as part of a team, with excellent organisational skills and an eagerness to learn new skills.

Crew Trainer - McDonald's

(2024-08)

• Train and support new team members to ensure company standards and procedures are followed.
• Provide excellent customer service in a fast-paced environment while maintaining professionalism.
• Support management with shift operations and help maintain an efficient workflow.
• Handle cash transactions accurately and responsibly.
• Ensure cleanliness, food safety, and hygiene standards are consistently met.
• Communicate effectively with colleagues and customers to resolve issues quickly and professionally.

Hairdressing Assistant - Shirley McNab, Hamilton - Hamilton

(2023-12 - 2024-08)

• Managed salon duties and maintained high standards of cleanliness and organisation.
• Welcomed clients, ensured comfort, and provided refreshments when required.
• Handled appointment bookings and administrative tasks while maintaining confidentiality in line with GDPR.
• Processed payments accurately and provided receipts and change when necessary.
• Built strong relationships with customers through effective communication and professionalism.

Honours Degree - Computer Science

Higher

National 5