Avleen Kour

Professional and customer-focused service assistant with experience in customer service, front desk operations, hospitality, and retail environments. Skilled in responding to customer enquiries, handling bookings and administrative tasks, managing phone and email communication, and supporting day-to-day operations in busy environments. Confident working under pressure while maintaining excellent attention to detail and a friendly, professional manner.

Strong organisational, communication, and multitasking skills with experience using computer systems and Microsoft Office programs. Currently seeking a full-time Customer Service Assistant role where I can contribute to excellent customer experiences and efficient office operations.

Part-Time Service Colleague - Greggs at ASDA - Banbury, UK

(2026-04)

• Deliver friendly and professional customer service in a busy retail and food service environment
• Respond to customer enquiries and assist customers efficiently
• Handle cash and card payments accurately using till systems
• Maintain cleanliness, organisation, and presentation standards
• Support team operations during busy periods to ensure smooth service
• Build positive customer relationships through excellent communication

Volunteer Retail Assistant - The Salvation Army - Banbury, UK

(2026-02)

• Assisted customers professionally and created a welcoming shopping environment
• Supported stock replenishment and maintained organised customer areas
• Worked effectively as part of a team to complete daily tasks efficiently

Sales Assistant - Wave Mall - India

(2024 - 2025)

• Delivered excellent customer service and assisted customers with product recommendations
• Handled customer payments accurately and efficiently
• Managed multiple tasks effectively during busy periods
• Maintained organised displays and store presentation standards

Receptionist & Host - Radisson Hotel - India

(2020 - 2023)

• Responded professionally to guest enquiries by phone, email, and in person
• Managed bookings, check-ins, reservations, and front desk administration efficiently
• Maintained accurate customer information and updated booking systems
• Assisted customers with queries and issue resolution professionally
• Coordinated with different departments to ensure smooth daily operations
• Managed multiple tasks and prioritised responsibilities during busy periods
• Delivered excellent communication and customer service in a fast-paced environment
• Supported general administrative and office duties as required

Teacher - India - India

(2018 - 2020)

• Developed strong communication, organisation, and interpersonal skills
• Managed responsibilities effectively in a professional environment

Team Member - Nescafe - India

(2015 - 2018)

• Prepared beverages and served customers in a busy café environment
• Delivered friendly and efficient customer service
• Maintained hygiene and cleanliness standards

CCAAP - University of Jammu (2024)

Bachelor of Education - B.Ed - Cluster University of Jammu (2020 - 2022)

Master's - Economics - University of Jammu (2018 - 2020)

Bachelor of Arts - Arts - University of Jammu (2015 - 2018)