Ayanda Manana

Customer Service Representative with over 2 years of experience supporting customers in a fast-paced international call centre environment. Experienced in handling billing inquiries, resolving customer concerns, providing first-call resolution, and maintaining high customer satisfaction. Strong communication, problem-solving, and relationship-building skills with a proven ability to meet performance targets and deliver professional service.

Customer Service Representative at Merchants (Comcast) (2022-05 – 2024-08)

• Managed inbound customer calls regarding billing, account inquiries, and service-related issues.
• Resolved customer concerns efficiently while maintaining high levels of customer satisfaction.
• Delivered first-call resolution by identifying customer needs and providing accurate solutions.
• Assisted customers with account updates, payments, and service inquiries.
• Promoted Xfinity Mobile products and services, contributing to customer retention and sales objectives.
• Maintained compliance with quality assurance standards and company policies.
• Consistently achieved productivity, attendance, and performance targets.

Matric in Grade 12 – Bhukulani Secondary School (2021)