Ayman Mubarek

Customer-focused and results-driven professional with 4+ years of experience in fast-paced service and administrative environments. Proven ability to manage high customer volumes, resolve issues efficiently, and consistently exceed performance targets. Experienced in working under pressure while adhering to strict procedures and delivering excellent service to diverse customers. Seeking to contribute to safe, efficient operations and high-quality customer experience at Heathrow Airport.

Customer Service / Sales Associate - ABM

(2024-01)

• Serve 50+ customers daily in a high-volume, fast-paced environment
• Achieve a 95% first-contact resolution rate, improving customer satisfaction
• Consistently exceed sales targets by 10–15% each month
• Handle customer enquiries and complaints professionally, maintaining brand standards
• Collaborate with team members to meet operational and performance goals
• Adhere to strict safety and security procedures in line with company policies
• Provide service to customers from diverse cultural backgrounds
• Maintain professionalism in high-pressure and time-sensitive situations

Administrator & Hospitality Coordinator - Servoca Secure

(2021-08)

• Manage daily administrative operations and support business functions
• Deliver high-quality customer service, contributing to 90% client satisfaction
• Promoted within 6 months due to strong performance and reliability
• Handle high-pressure situations calmly while maintaining service standards
• Build and maintain strong relationships with clients and colleagues
• Maintain compliance with company procedures and service standards
• Support smooth day-to-day operations in a fast-paced environment

A Level - Travel & Tourism (A), Business (B), History (C) - William Morris Sixth Form

GCSE - 9 GCSEs (A*–C), including Maths, English & Science - Holland Park Academy