Ayse Kalpak

I am a dedicated and hardworking professional with experience in childcare, retail, and hospitality. I take pride in providing excellent customer service, maintaining a friendly and positive attitude, and managing tasks efficiently in fast-paced environments. I am skilled in communication, problem-solving, and multitasking, with a strong commitment to creating welcoming and safe spaces.

I am adaptable and thrive in diverse roles, always focused on delivering quality service and supporting team success.

Spa Host - David Lloyds

(2024-03 - 2024-04)

• Greeted and welcomed guests, ensuring a positive and relaxing experience from arrival to departure.
• Managed spa appointments, including scheduling, confirmations, and last-minute changes.
• Provided detailed information about spa treatments, services, and products to help guests make informed decisions.
• Maintained a clean, organized, and inviting spa environment by overseeing daily operations.
• Resolved guest concerns and complaints promptly and professionally to ensure satisfaction.
• Assisted with retail sales by recommending spa products and upselling services.
• Handled payment transactions and maintained accurate records of bookings and sales.

Cashier - Marks & Spencer's

(2022-12 - 2023-12)

• Operated point-of-sale (POS) systems to process customer transactions accurately and efficiently.
• Handled cash, credit, and debit transactions while maintaining a balanced cash register.
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
• Assisted in maintaining store cleanliness and organising checkout areas for a welcoming environment.
• Managed high-volume transactions during peak hours, demonstrating strong multitasking abilities.
• Processed returns and exchanges according to store policies, ensuring customer satisfaction.

Nursery Teacher Apprenticeship - BrightSparks Day Nursery

(2023-02 - 2024-01)

• Assisted in planning and delivering age-appropriate learning activities for children.
• Supported the development of children's social, emotional, and cognitive skills.
• Maintained a safe and nurturing environment by adhering to health and safety regulations.
• Observed and recorded children's progress and provided feedback to senior staff and parents.
• Collaborated with colleagues to create engaging and educational play experiences.
• Assisted in managing children's behavior using positive reinforcement techniques.
• Supported children with special needs and tailored activities to meet individual requirements.

Waiting Staff - Istanbul Kitchen Restaurant - Bexley Heath

• Provided attentive and personalised customer service to ensure a positive dining experience.
• Greeted and seated guests professionally creating a welcoming atmosphere.
• Demonstrated strong communication skills when taking orders and accommodating special requests.
• Handled customer enquiries and complaints calmly and efficiently, ensuring customer satisfaction.
• Build rapport with guests to encourage repeat business and customer loyalty.
• Maintaned a high level of professionalism in a fast paced high pressure environment.
• Collaborated with kitchen and bar staff to ensure accurate and timely service delivery.
• Managed multiple tables simultaneously while maintaining attention to detail.
• Processed payments accurately and handled cash and card transactions responsibly.
• Anticipated customer needs and provided proactive service to enhance the overall experience.
• Consistant upheld hygien, safety, and service standards.

GCSE - English Language - Harris Academy Greenwich (2017 - 2022)

GCSE - Mathematics - Harris Academy Greenwich (2017 - 2022)