Senior Delivery Manager at HMRC (via Accenture) (2025-07 – Present)
Led strategic delivery of the CIS (Construction Industry Scheme) re-platforming programme under multiple Statements of Work supporting HMRC's Digital Application Support Services (DASS) transformation initiative. The programme focused on re-platforming legacy Java services into Scala/Play micro services on HMRC's MDTP platform, aligned with Government Digital Service (GDS) standards. Focused on improving developer productivity through streamlined workflows, backlog readiness, dependency reduction, and improved delivery tooling alignment.
- Directed delivery across multiple cross-functional teams responsible for re-platforming and modernising critical CIS services
- Managed delivery against fixed-price Statements of Work valued at greater than £1M+
- Owned roadmap planning, sprint governance, dependency management, and delivery reporting across multiple work streams
- Facilitated governance forums including RAID reviews, checkpoint meetings, sprint reviews, show & tells, and executive reporting aligned with HMRC governance standards
- Led delivery across multiple Scrum squads and UCD teams, coordinating developers, QA engineers, BAs, Product Owners, architects, and external SMEs
- Managed resource allocation, sprint capacity planning, on boarding, and delivery forecasting across the programme
- Ensured alignment between delivery teams, UCD, accessibility, architecture, and stakeholder expectations
- Facilitated Agile ceremonies including stand-ups, sprint planning, backlog refinement, retrospectives, Scrum of Scrums, and dependency sync sessions
- Oversaw development and testing of CIS screens using Scala and Play Framework on the MDTP platform, including business logic, validations, and upstream/downstream integrations
- Ensured all services aligned with GDS Service Standards HMRC Test Strategy WCAG 2.2 accessibility requirements
- Coordinated technical design documentation, user story refinement, and as-is to to-be journey mapping across legacy and modernised services
- Managed complex risks and dependencies relating to legacy undocumented systems, live production code divergence, third-party and SME availability, and accessibility tooling and governance approvals
- Worked closely with stakeholders to mitigate delivery and operational risks through structured governance and escalation management
- Supported SOW governance, supplier/customer alignment, and delivery assurance processes
- Improved delivery flow by identifying bottlenecks, optimising work intake, and streamlining prioritisation across multiple teams and workstreams
- Successfully delivered multiple CIS re-platforming milestones within fixed-price SOW constraints
- Improved delivery predictability and governance transparency through KPI-driven reporting and structured RAID management
- Ensured successful alignment with GDS principles and accessibility standards across Alpha, Beta, and Live phases
- Strengthened collaboration between engineering, UCD, and business stakeholders, improving delivery flow and reducing blockers across teams
Senior Delivery Manager at XPO Logistics (2021-12 – 2025-06)
Led a £3M–£5M+ transformation programme to separate North America and European operations, enabling independent business and technology ecosystems.
- Defined programme roadmap aligned with organisational transformation strategy
- Managed multi-million-pound budgets, forecasting, and cost optimisation
- Led vendor negotiations and third-party delivery management
- Governed SOW execution and contractual commitments
- Directed delivery across 5+ squads (30–40+ resources) across multiple regions
- Established governance frameworks including RAID, dependency tracking, and reporting
- Led executive-level stakeholder engagement and steering forums
- Delivered across platform separation, data migration, DevOps decoupling, and operational readiness
- Managed critical risks including data separation, vendor delays, and operational continuity
- Worked closely with engineering teams supporting CI/CD pipelines, DevOps practices, release automation, and platform delivery improvements
- Delivered EU operational spin-off within 6 months
- Reduced delivery risk by ~35% through governance improvements
- Delivered AI automation reducing manual effort by ~40%
- Enabled independent DevOps and operational autonomy
Agile Delivery Manager at ECS GlobalLogic (Nationwide / NatWest) (2021-03 – 2021-09)
Led delivery of AWS-based contact centre transformation programme.
- Owned delivery across POC to production lifecycle
- Managed stakeholder engagement and programme reporting
- Supported budgeting, resource allocation, and SOW alignment
- Implemented Spotify model improving team collaboration
- Delivered AWS Connect migration aligned with regulatory requirements
Delivery Manager at Dyson (2019-09 – 2021-01)
Led delivery of advanced robotics software across global engineering teams.
- Managed delivery across multiple engineering squads
- Defined roadmap and aligned delivery with product release timelines
- Led PI Planning, system demos, and programme coordination
- Managed hardware-software integration dependencies
- Improved delivery predictability and cross-team collaboration
Delivery Manager at HMRC (via Capgemini) (2021-09 – 2021-12)
- Delivered GVMS programme across Discovery, Alpha, Beta, Live
- Managed multi-vendor teams and regulatory compliance
- Ensured service readiness aligned with GDS standards
Delivery Manager at Vocalink
Payments transformation
Delivery Manager at Value Retail
Digital transformation
Delivery Manager at NHS
Healthcare systems delivery
Delivery Manager at Tesco Insurance
Billing systems
Delivery Manager at Orange Telecom
Telecom delivery
