B S

An enthusiastic and dedicated leader who enjoys being a part of, as well as leading, a successful and productive team with a passion for action. Experienced in a variety of industries with thorough knowledge of customer service principles; skilled with developing and maintaining trustful company's stakeholders relationships. Effective communication and interpersonal skills, with the ability to share information in an understandable manner.

Quick to grasp new ideas and concepts, and to develop innovative solutions to any challenge. Able to work well on individual initiatives and to demonstrate the highest levels of motivation and organization required to meet tight deadlines. An accountable colleague committed to deliver results and focused on clear objectives.

Assistant Manager at SCREWFIX (2017-01 – Present)

• Leading, supervising, and managing a team of 15–20 staff
• Coordinating staff schedules and daily operations
• Recruiting, training, and coaching new team members
• Promoting sales initiatives and supporting business targets
• Following company policies, procedures, and operational standards
• Ensuring compliance with health and safety regulations
• Maintaining high store standards across the warehouse and shop floor
• Supporting successful audit outcomes
• Delivering excellent customer service
• Analysing reports to improve store performance
• Managing cash handling and stock control procedures
• Minimising stock loss using approved company methods

Assistant Manager at BP CONNECT – MARKS & SPENCER SIMPLY FOOD (2014-01 – 2017-01)

• Managing a team of 40 staff members
• Overseeing all aspects of the fresh food operation
• Ensuring compliance with HSSE, Food Safety, and company procedures
• Supporting store financial performance through sales and operational controls
• Managing store operations in the absence of the Store Manager
• Implementing BP and M&S initiatives and standards
• Maximising product availability and stock levels
• Optimising stock management and replenishment processes
• Managing deliveries and inventory flow
• Recruiting, training, and developing staff
• Coordinating staff schedules and rotas
• Completing administrative and operational store tasks
• Handling customer enquiries, complaints, and service monitoring

Supervisor at PRIMARK (2011-01 – 2014-01)

• Supervising departmental team operations
• Supporting sales floor activities and customer service
• Managing stock control, ordering, and database updates
• Maintaining visual merchandising standards
• Conducting in-store promotions and sales campaigns
• Handling cashiering and payment transactions
• Completing office and administrative duties as required by management

Supervisor at Cartridge World Kilkenny (2006-01 – 2010-01)

• Selling computing and office equipment
• Providing excellent customer service
• Managing and training a small team
• Controlling stock levels and inventory
• Handling customer complaints and refunds
• Maintaining and repairing electronic equipment
• Performing key holder duties
• Managing store operations in the Store Manager's absence
• Operating the in-store DHL Service Point

Master's Degree in Management and Marketing – College of Management & Marketing, Wroclaw

Bachelor's Degree in Foreign Trade – College of Management & Marketing, Wroclaw