Amanda Smith

Motivated and people-focused hospitality manager with strong organisational and leadership skills, dedicated to delivering exceptional guest experiences. Recognised for a calm, positive approach under pressure and meticulous attention to detail. Proven track record in team leadership, venue operations, and creating welcoming environments that drive customer satisfaction and business success.

Assistant Manager - Signature Group - Edinburgh

(2023-05)

• Internal promotion from Duty Manger to Assistant Manager, October 2024.
• Oversee day-to-day venue operartions ensuring guest satisfaction and effectively managing any issues without disturbing the flow of service.
• Manage weekly administrative reporting and banking processes when GM is unavailable, ensuring financial accuracy and compliance with internal controls.
• Create and manage staff rotas, ensuring labour costs meet forecast and budgets.
• Interview, hire and onboard new FOH staff members.
• Train, motivate and supervise FOH staff members to boost productivity and maintain high service standards.
• Follow HACCP to ensure guests safety
• Handle all reservations through OpenTable to maximise covers.
• Christmas Champion three years in a row- overseeing table plans, decorations, guaranteeing pre-orders and deposits are in.
• Ordering wet stock in line with peak or off-peak seasons.
• Utalise P&L's to assist the GM in identifying the financial areas the venue needs to improve upon.

Floor supervisor - Stonegate Group - Edinburgh

(2022-11 - 2023-04)

• Managed front-of-house operations in a high-volume, cocktail-focused venue.
• Supported management with staff coordination and large group bookings.
• Maintained smooth service during busy shifts, ensuring guest satisfaction.
• Used Reputation to reply to guest reviews.

Supervisor - Mitchells & Butlers - Edinburgh, City of Edinburgh

(2022-04 - 2022-11)

• Keyholder responsible for opening/closing procedures and daily operations.
• Oversaw team performance, cash handling, and stock control.
• Delivered consistent, high-quality service in a busy pub environment.

Waitress/Bar Staff - The Scottish Engineer - Edinburgh

(2021-08 - 2022-03)

• Provided attentive service in a fast-paced setting.
• Dealt with customer conflict when it arose.

Sales Assistant - Schuh Limited - Edinburgh, City of Edinburgh

(2017-04 - 2021-06)

• Delivered outstanding customer service in a high-volume retail environment.
• Managed stock rotation, visual merchandising, and sales floor presentation.
• Built strong communication skills through daily interaction with diverse customers.

Bachelor's degree - Marketing with Digital Media - Edinburgh Napier University (2019 - 2023-07)