Bak Chhetri

Customer-focused professional with experience in retail, property and customer service. Confident communicating with customers, understanding their needs and providing friendly, helpful service in person, by phone and online. Experienced in supporting sales, handling enquiries and building positive customer relationships. Currently working in property while seeking a part-time Sales Assistant role where I can bring strong communication, sales and customer service skills to a retail team.

Property Consultant at Yeti Homes (2025-01 – Present)

• Deliver excellent customer service by handling enquiries and communicating with customers through email, telephone and face-to-face interactions.
• Conduct property viewings, confidently present features and benefits, and understand customer requirements to recommend suitable properties.
• Follow up with prospective customers, manage enquiries and support the progression of offers and applications.
• Build strong customer relationships while supporting the sales and lettings team with appointments, listings and day-to-day branch operations.

Store Team Member at Home Bargains (2024-10 – 2025-12)

• Delivered friendly and efficient customer service in a busy retail environment, assisting customers with enquiries and product needs.
• Communicated confidently with customers, resolving queries and handling concerns professionally.
• Supported daily sales and store operations, working effectively with colleagues to meet targets and maintain a smooth customer experience.

Library Customer Service Team Member at Brunel University of London (2024-08 – 2025-04)

• Provided front-line customer service by phone, email and face-to-face, responding to enquiries in a professional and friendly manner.
• Resolved customer queries through clear communication and problem-solving.
• Built positive relationships with customers and worked collaboratively with colleagues to ensure a smooth and efficient service.

Msc in Marketing – Brunel University of London (2025)

Bachelor in Business Administration – Acharya Institutes (2021)