Baljit Kaur

Results-driven Senior Retail Manager with over 18 years of experience leading retail operations, managing teams, improving customer experience, and delivering business performance. Experienced in driving KPI achievement, increasing sales performance, managing digital retail operations, and ensuring high standards across store processes. Strong leader with proven ability to motivate teams, plan effectively, manage change, and deliver operational excellence in a fast-paced retail environment.

Retail Manager - Iceland - Hounslow

(2007-01)

• Lead the daily operations of a busy retail store, ensuring excellent standards of customer service, availability, and operational performance.
• Manage, coach, and motivate a team to achieve sales targets, KPIs, and company objectives.
• Analyse performance data and implement action plans to improve results and customer satisfaction.
• Plan staffing requirements, manage rotas, and ensure efficient resource allocation.
• Oversee online order operations, ensuring accuracy, speed, and a positive customer experience.
• Drive improvements in store standards, stock availability, waste reduction, and merchandising.
• Support recruitment, training, and development of team members.
• Ensure compliance with company policies, legal requirements, and responsible alcohol sales procedures.
• Build strong relationships with customers and colleagues through effective communication and leadership.

Graduation - India

Diploma - Electronics and Telecommunications - India