Store Manager at Carter's (2021-11 – 2026-04)
- Managed daily store operations with full accountability for sales, staffing, and KPI performance
- Set clear expectations for team performance and ensured consistent execution of company standards
- Coached and motivated staff to achieve sales targets and deliver strong customer experience
- Led by example on the sales floor, reinforcing service excellence and operational discipline
- Monitored KPIs including sales performance, conversion, and productivity to drive results
- Conducted training and performance feedback sessions to improve team capability
- Ensured inventory accuracy and compliance with loss prevention standards
Store Manager at MM Food Market (2020-01 – 2021-11)
- Directed store operations including staffing, merchandising, and inventory control
- Motivated team members through daily direction, recognition, and performance tracking
- Ensured KPI targets were met through strong execution of promotions and store standards
- Maintained operational compliance and resolved customer and vendor issues efficiently
Retail Operations Manager at Toronto Barber and Beauty (2018-01 – 2020-06)
- Oversaw multiple operational functions including merchandising, inventory, and store performance
- Worked closely with leadership to improve sales performance and operational workflows
- Implemented tracking systems to monitor store-level performance and identify improvement areas
- Coordinated staff training and ensured consistent execution of promotional strategies
Assistant Category Manager at Beauty Systems Group Canada (2014-01 – 2017-12)
- Supported category performance through data analysis, reporting, and vendor coordination
- Assisted in driving sales growth through promotional planning and execution
- Collaborated with merchandising and store teams to improve product availability and execution
- Analyzed business reports to identify trends and performance opportunities
Assistant Replenishment Coordinator – Canada at Beauty Systems Group Canada (2005-01 – 2014-12)
- Managed inventory replenishment processes to ensure product availability across stores
- Coordinated with warehouse and store teams to resolve shipment and stock issues
- Conducted inventory audits and supported shrink reduction initiatives
- Maintained compliance with ordering, receiving, and inventory procedures
District Manager at Beauticians Beauty Supply (now Beauty Systems Group Canada) (2000-01 – 2005-12)
- Led multiple store locations with full responsibility for KPI performance and operational success
- Motivated store managers and teams through structured expectations and performance goals
- Developed leadership culture focused on accountability, customer service, and execution
- Drove sales growth through consistent coaching, merchandising standards, and promotions
