Barbara Casati

Experienced hospitality professional with several years of experience across restaurants, bars, and hospitality venues in both London and Italy. Skilled in customer service, restaurant floor operations, team support, booking management, cash handling, and opening and closing procedures. Confident working in fast-paced environments, supporting daily operations, and delivering high standards of guest experience during busy service periods.

Reliable, professional, and adaptable, with strong communication and organisational skills.

Supervisor / Waitress - THE PORT HOUSE - London

(2016-10 - 2026-06)

Started as a Waitress and progressed into a supervisor position through strong performance, reliability, and operational experience gained within the company.

• Delivered professional service within a busy restaurant and bar environment while maintaining high customer service standards
• Assisted management with floor supervision, shift coordination, and daily operational duties
• Managed bookings, greeted guests, and coordinated seating arrangements to ensure a positive dining experience
• Assisted with opening and closing procedures, bar stock organisation, and general restaurant operations
• Processed bills and payments accurately using till systems and handled cash responsibly
• Supported front-of-house operations during high-volume shifts, helping maintain efficient service flow
• Handled customer queries and concerns professionally to ensure positive guest experiences

Waitress - Olivelli - London

(2015-01 - 2016-10)

• Delivered friendly and efficient table service within a fast-paced restaurant environment
• Took food and beverage orders accurately while providing attentive customer service
• Explained menu items and made recommendations to customers when required
• Processed bills and payments accurately using till systems
• Supported smooth day-to-day restaurant operations during busy service periods

Waitress - La Porchetta Pollo Bar

(2014 - 2015)

• Served customers within a busy restaurant environment while maintaining professional service standards
• Took food and beverage orders accurately and supported efficient floor service operations
• Assisted colleagues during busy shifts to help maintain smooth daily service flow
• Helped maintain a welcoming, organised, and customer-focused dining environment

High School Diploma - Hotel Management - Istituto Marco Polo