Senior Receptionist at 5 Hertford Street (2025-07 – Present)
- Handled phone inquiries, guest requests, and daily administrative tasks in a fast-paced luxury hospitality environment.
- Trained and supported new reception staff, maintaining high service standards and efficient front-of-house operations.
- Coordinated reservations and booking requests, ensuring seamless communication and exceptional guest experience.
- Managed VIP guest arrivals, greeting and signing in members and high-profile clients with professionalism and discretion.
Receptionist at George Northwood (2025-03 – 2025-07)
- Greet clients and manage front-of-house duties with professionalism and discretion.
- Coordinate bookings, phone inquiries, and emails to ensure smooth daily operations.
- Provide exceptional client service in a high-end salon environment.
- Liaise with stylists and management to maintain efficiency and customer satisfaction.
Receptionist at Soho House (2024-08 – 2025-03)
- Coordinate bookings, phone inquiries, and emails to ensure smooth daily operations.
- Provide exceptional client service in a high-end environment.
- Address customer inquiries and resolve issues effectively
Host at Soho House (2023-08 – 2024-08)
- Greeted members and guests, managing initial impressions.
- Oversaw table booking systems and supported floor operations.
- Assisted in coordinating and executing special events.
Team Leader at Ole & Steen (2023-02 – 2023-05)
- Supervised daily operations, ensuring efficiency and team coordination.
- Trained and mentored new team members, fostering a productive work environment.
- Managed administrative tasks, including inventory and scheduling.
- Addressed customer inquiries and resolved issues effectively.
Supervisor at Mriya (2022-11 – 2022-12)
- Directed staff operations to maintain service quality and efficiency.
- Supported planning and execution of special events.
- Managed customer feedback and ensured prompt resolutions.
English Teacher at Study Academy (2020-10 – 2022-02)
- Designed and delivered tailored English lessons for diverse age groups.
- Maintained open communication with parents to discuss student progress.
- Fostered an engaging and inclusive learning environment.
