Barry Solomon
Remote Customer Service Representative
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About
Customer service professional with 18 years of experience seeking a Remote Call Center Representative role;
background includes remote support, Call Center tools, and handling Inbound Calls with empathy and efficiency.
Experience scheduling appointments, maintaining HIPAA-compliant records, and delivering phone-based customer support. Strong skills in Five9, Verint, data entry, multitasking, and conflict resolution.
Experience
Remote Customer Service Representative at Automated Health Source (2022-12 – 2025-07)
- Scheduled appointments for clients seeking Medicaid and private insurance, providing responsive support and helping streamline the enrollment process.
- Maintained accurate client records and ensured compliance with HIPAA regulations in all customer service interactions.
Driver at Lyft (2014-02 – 2019-09)
- Delivered safe, courteous transportation services while maintaining a strong focus on passenger satisfaction and professionalism.
- Consistently provided punctual service and maintained high customer ratings through reliable, customer-focused support.
Senior Medical Bill Scanning Specialist at Travelers Insurance (2000-09 – 2010-09)
- Processed and corrected workers' compensation medical bills, ensuring accuracy and timely handling of claim-related documentation.
- Applied specialized knowledge of New York claims requirements and regulatory standards to support compliant bill review and processing.
- Maintained accurate data entry and medical coding across multiple systems to support consistent records and efficient workflow.
Education
– California State University, Northridge (1970)
High School Diploma – Birmingham High School (1968)
