Basel Shnan

Customer-focused professional with experience in airport passenger services, community interpreting, customer service and hospitality. Currently studying BSc Global Business and Entrepreneurship at Oxford Brookes University. Strong communication, problem-solving and teamwork skills, with a proven ability to work in fast-paced environments while maintaining high standards of customer care.

Passenger Service Agent - Swissport - Manchester Airport

(2024-04 - 2024-09)

• Delivered high-quality customer service to airline passengers.
• Assisted with passenger enquiries, boarding processes and operational support.
• Worked in accordance with safety, security and airline procedures.
• Collaborated with airline representatives and airport teams to ensure smooth operations.
• Handled challenging situations professionally while maintaining customer satisfaction.

Freelance Community Interpreter - Manchester Linguistics

(2018-01)

• Provided interpreting services between Arabic and English speakers.
• Supported effective communication in professional and community settings.
• Maintained confidentiality, impartiality and professional standards.

Barber - Istanbul Barber - Manchester

(2017-01 - 2018-12)

• Built strong customer relationships through excellent service and attention to detail.

Customer Service Adviser - Orbit Showtime Network (OSN) - Dubai

(2006-01 - 2009-12)

• Responded to customer enquiries and service requests.
• Resolved issues efficiently to maintain high levels of customer satisfaction.

BSc - Global Business and Entrepreneurship - Oxford Brookes University (2027-12)

Level 2 - Community Interpreter - Adult Education Centre, Manchester