Basma Gatnaoui

A friendly person, always happy to have a chat and help others

Talent

BasingstokeMember since September 24, 2026

Software migrationsPower SuiteCustomer servicePoint-of-sale systemsStock replenishmentTeam collaborationTime managementCommunications

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Software migrationsPower SuiteCustomer servicePoint-of-sale systemsStock replenishment

About

A high-achieving technical professional with a year of experience as a Business & Technology Integrator at Eli Lilly. Specialised in bridging the gap between complex software solutions and end-users by delivering workshops to 170+ participants and coordinating large-scale tech migrations. Combining deep technical literacy with high-volume retail experience at TK Maxx, I am dedicated to providing a premium, solution-oriented customer experience. Fluent in English, French, and Italian.

Experience

Sales Assistant at JD Fashion Group - Size? (2026-01 – 2026-07)

Delivered personalised, high-touch customer service in a premium retail environment, helping customers select footwear and apparel based on individual preferences and product features.
Maintained flawless store visual merchandising and stockroom organisation, executing fast replenishment to ensure popular stock items were always shelf-ready.
Collaborated with the team to achieve daily shop floor key performance indicators (KPIs) through upselling and cross-selling complementary products.

Retail Associate at Tk Maxx (2025-10 – 2025-12)

Deliver direct, fast-paced customer service and maintain store standards during peak shopping hours.
Operate point-of-sale systems with accuracy while managing stock replenishment.
Strengthened team collaboration and time management in a high-traffic environment.

Business and Technology Integrator at Eli Lilly (2024-07 – 2025-08)

Coordinated software migrations for over 1000 users and ensured seamless technical transitions.
Delivered hands-on AI workshops to 170+ participants to drive digital transformation.
Developed an enterprise-grade Adverse Event Reporting app using the Power Suite.
Actively contributed to Diversity, Equity, and Inclusion (DEI) initiatives, displaying strong collaboration and teamwork in organising internal events.

Kids Train Driver at Miniloco Express (2024-07 – 2025-08)

Operated the train safely and responsibly, adhering strictly to safety protocols, demonstrating attention to detail and a strong focus on public welfare.
Actively engaged with families and children, providing a friendly and positive experience and handling on-the-spot customer queries.