Bayan Ballish

Hardworking, reliable and confident individual with experience in retail, customer service and administration. Skilled in assisting customers, maintaining store standards, replenishing stock and completing daily tasks responsibly. Strong communication, teamwork and organisational skills, with the ability to work effectively in a busy environment.

Fluent in Arabic, with a positive attitude and an interest in mobile technology. I am eager to join EE as a Retail Advisor, helping customers understand their options, find suitable products and services, and enjoy a positive shopping experience while developing my sales skills.

Sales Assistant at WHSmith, Birmingham Airport (2023-10 – 2023-12)

• Provided friendly and helpful customer service, responding to customer requests and creating a welcoming shopping experience.
• Replenished stock, maintained organised product displays and updated prices and promotional reductions when required.
• Checked products for damage and removed items that were not safe to sell.
• Followed store procedures, including closing duties and ensuring the store was secure.
• Prioritised daily tasks and maintained attention to detail when organising stock and keeping the store presentable.
• Maintained a clean, tidy and organised store while completing daily duties and handling waste responsibly.

Administrative Assistant (Volunteer) at Colebridge Trust (2023-04 – 2023-06)

• Organised and checked files, following workplace procedures for handling records and identifying information requiring disposal.
• Answered telephone calls and responded to enquiries professionally.
• Organised client records and maintained accurate files.
• Welcomed visitors and assisted them with their enquiries.
• Participated in fire emergency practice and followed workplace procedures.

Teaching Assistant at John Henry Newman Catholic College (2022-03 – 2022-03)

• Assisted with daily classroom activities, including arts and crafts, and helped prepare and organise learning materials.
• Supported students by providing advice and feedback on their work, helping them identify areas for improvement.

Level 3 Diploma in Architecture – Matthew Boulton College (2025-09)

A-level qualifications: Art and Design Pass, Information Technology Merit, Creative Digital Media Production Merit – John Henry Newman Catholic College (2020-09 – 2022-05)

5 GCSEs, grades 9–4, including Mathematics, English and Arabic – Smith's Wood Academy (2016-01 – 2020-03)