Dene Blake

Dedicated and customer-focused professional with several years of experience in retail and sales assistance across diverse sectors including technology, digital media, and food and drink. Adaptable to learn new systems with strong communication and teamwork skills.

Sales assistant & Stock assistant - Clarks

(2021-12)

• Consistently contributed to achieving 10-15% above weekly sale targets by delivering personalised customer service and effective upselling during peak seasons.
• Carried out an average of 30-40 accurate shoe fittings per shift, boosting customer satisfaction & repeat purchases.
• Improved stock accuracy by reducing discrepancies.

Sales assistant - Cell tell (IT & tech Shop)

(2022-02 - 2022-08)

• Assisted customers in selecting IT and tech products by providing knowledgeable advice on laptops, phones, tablets, and accessories.
• Performed basic phone repairs, including screen replacements, battery changes and solving common hardware and software issues.
• Maintained a strong understanding of various tech devices and operating systems enabling clear explanations and tailored recommendations to customers.
• Supported sales operations by processing transactions, managing stock, and providing after-sales technical support.

sales assistant/ server - Root2Ginger

(2021-05 - 2025-09)

• Delivered exceptional customer service by engaging with shoppers, answering product queries, and providing recommendations tailored to customer preferences.
• Supported daily sales operations including handling transactions, managing the till, and ensuring accurate cash reconciliation.
• Maintained visually appealing product displays, ensuring shelves were fully stocked and merchandising aligned with Root2Ginger's brand standards.
• Assisted with promotional events and in-store tastings to increase customer awareness and drive product sales. - stationed at Fortnum & Mason , Selfridges , NEC- BBC Good Food Show.
• Ensured compliance with health and safety regulations, maintaining a clean and welcoming store environment.

Junior Sales and Customer Service Executive - Birmingham Sales Hub-TalkTalk

• Conducted door-to-door sales representing TalkTalk, promoting broadband and telecom services to residential customers.
• Handled customer queries, objections, and concerns professionally to close sales.
• Maintained strong product knowledge to provide accurate information and recommendations.
• Achieved and worked towards daily and weekly sales targets in a fast-paced environment.
• Provided excellent customer service, ensuring a positive brand experience at every interaction.

Kiosk Staff - Co-op Live & Etihad Stadium

• Provided friendly and efficient customer service in busy, high-volume event environments.
• Served customers, processed cash and card payments, and handled food and beverage orders accurately.
• Maintained high standards of cleanliness, organisation, and food hygiene throughout shifts.
• Worked effectively as part of a team to ensure smooth and efficient service during large-scale events.
• Managed busy periods while remaining professional, approachable, and attentive to customer needs.

A levels - Xaverian College (2024 - 2025)

Law (Hons) LLb - Law - Manchester metropolitan university