Beatrice Vidru

As a barista I am responsible for making quality beverages, generally specialty hot drinks, preparing food orders, working the cash register, and cleaning and stocking the store. I do all of these tasks quickly and efficiently while also making sure to form good customer relationships. Measuring and recording grind and dose to ensure the perfect espresso is been served every time.

Barista - Costa - London, Greater London

(2023-03)

As a barista I am responsible for making quality beverages, generally specialty hot drinks, preparing food orders, working the cash register, and cleaning and stocking the store. I do all of these tasks quickly and efficiently while also making sure to form good customer relationships. Measuring and recording grind and dose to ensure the perfect espresso is been served every time.

Ward Clerk & Service Coordinators Supervisor - Royal Brompton And Harefield NHS Foundation Trust - London, Greater London

(2022-09 - 2024-07)

As a private patients service coordinator I am responsible for the provision of support to the Private Inpatient Teams in a busy and rapidly changing environment. Ensuring a gold star standard of service is provided, I am responsible of the ward dealing with minor repairs, cleaning, as well as patient and visitor hospitality. I have improved my abilities to create and maintain effective working relationships with a wide range of staff, patients, and visitors with whom I have contact.

I have specific responsibility for liaison with, nursing, administration, ISS, and catering staff. My goal is to do everything possible to meet targets and achieve great results for our business. Working as a private patients service coordinator for the past year has helped me improved my ability's to work under pressure and to make improvements and adjustments to the service as required.

I have attended ward meetings and carry out cleaning and catering audits. Taking the patient's feedback and making sure that their stay at the hospital is pleasant, solving problems on the spot partnered with an ability to see the “bigger picture”.

Service Co-ordinator - Royal Brompton Hospital - London, Greater London

(2022-03 - 2022-03)

As a Private Patients Service Co-ordinator, I am responsible for the provision of support to the Private Inpatient Teams. Ensuring a gold star standard of service that includes the monitoring and management of the ward dealing with minor repairs, cleaning etc as well as patient and visitor hospitality. I have developed my abilities to create and maintain effective working relationships with a wide range of staff, patients, and visitors with whom I have contact.

As well as been more organised, reliable, and results-driven professional. I have a practical mind to solve problems on the spot partnered with an ability to see the “bigger picture” and make improvements and adjustments to the service as required. As a Private Patient Service Co-Ordinator I must also have excellent customer service and communication skills.

The goal is to do everything possible to meet targets and achieve great results for the buisness. I have developed my ability to work under pressure in a busy and rapidly changing environment. It is my responsibility to attend Ward meetings and Carry out cleaning and catering Audits.

Recruitment Resourcer - Reachout Recruit - London, Greater London

(2021-02 - 2022-03)

As a Recruitment Resourcers I was responsible for keeping track of the sales figures, and all of the relevant candidate and client information for their roles. Source new candidates from jobsites, social media and other platforms using local market knowledge. Contact the candidates and conduct initial screening or have them come to the office for an interview to find out what roles they are interested in, their salary expectations, notice period, the reason for leaving current role, and so on.

During this job I have learned and used a range of software such as Microsoft Office and Outlook, and an Applicant Tracking System or CRM such as Bullhorn and Job Adder. Being a recruitment resourcer involved talking to lots of candidates and potential clients, so being confident and professional on the telephone was essential. Calling people on the phone can result in a lot of negative feedback, so I've learned to be more motivated and resilient.

Catering Assistant - Royal Brompton Hospital - London

(2019-02 - 2022-03)

As a Catering Assistant, my responsibility's are to maintain a safe and secure environment by ensuring high cleaning standards. I am responsible for keeping all cleaning equipment and stores in a clean and tidy condition; ensuring the kitchen is maintained, i.e. stock rotation, recording fridge temperatures, defrosting fridge/freezers etc. I ensure all meals are delivered to necessary wards in a timely manner and in compliance with Trust regulations.

Hygiene is a priority, ensuring that all tables and work surfaces are clear & clean. Its my responsibility to make sure rubbish is regularly removed from areas and in the correct waste streams. I am sure to maintaining vigilance for pests & reporting any non-conformance to the Manager.

I ensure all food is stored safely and at the correct legal temperatures. I guarantee all equipment is washed correctly and where permitted with the use of a dishwasher. I make sure to accurately complete due diligence and other food safety documentation.

It is my role to undertake cleaning duties including floors, wall surfaces and equipment adhering to COSHH guidelines. It is my responsibility to report any safety deficiencies, incidents, near misses,

Administrator - Royal Brompton Hospital - London

(2021-07 - 2021-10)

In this role I was employed as bank staff to assist the resuscitation team with the administrator tasks involved with all the significant changes associated with the recent update of the resuscitation guidelines. I have had the opportunity to develop my administration skills within the NHS environment. I had the opportunity to improve my IT skills including editing trust documents and designing the the covers for the resuscitation materials.

I was actively involved with putting together all the resuscitation course materials including ALS, ILS and the trolley booklets. I have been able develop my knowledge of the Resuscitation supplies, equipment and resources. I have been able to develop my communication and problem solving skills by working with different teams to assist in finding solutions for building access, office changes and postal follow up.

I was able to assist in filing and paper management in the organization of the resus stores. In this role I believe I have proven to be self motivated and skilled within the administration area. I'm really grateful that I had the opportunity to build my administration skills in the Resuscitation Office.

Administrator - Royal Brompton Hospital - London

(2021-01 - 2021-07)

I was given the opportunity to develop my administration skills by working bank shifts temporarily covering this role in the Catering Department of the Royal Brompton Hospital. I was able to receive some training in the area by Patrycja which focused on developing my abilities as an Administration and Training Coordinator. My responsibilities within this role included communicating with the wards to ensure they received everything they request and invoicing them appropriately.

I had a key customer service role and developed my communication skills through answering and managing emails and phone calls appropriately in a timely manner. I had active involvement with the team and was involved in booking annual leave, managing sick leave and following up on doctors certificates. I developed my computer skills and ensured all required materials were available or printed for the day.

I gain a vast knowledge of the hospital and its layout as I was required to guide workers and electricians throughout the hospital.

Receptionist - IBIS STYLES Hotel - Constanta, Constanța

(2017-10 - 2018-10)

As an Administrator, I was the first point of contact for the company. Some of my duties include offering administrative support across the organisation. I would welcome guests and greet people who visited the business.

I would also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. This job helped me improve my ability to be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills were essential for this position.

This role required working in shifts, which I was able to efficiently manage. I believe this role assisted me in becoming a competent and confident with my administration and receptionist skills. Some other duties that I was responsible for were to provide basic and accurate information in-person and via phone/email, receive, sort and distribute daily mail/deliveries.

Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).Order front office supplies and keep inventory of stock, update calendars and schedule meetings. Arrange travel and accommodations,

Customer service - Vodafone - Constanta, Constanța

(2017-01 - 2017-10)

As a Customer service representative I significantly developed my customer service skill through answering questions or requests from customers or the public. I typically provided services by phone, but also interact with customers face to face, by email, or live chat. I listened to customers questions and concerns, and advanced my problem solving skills by finding appropriate answers, responses and assistance.

I has also improved my travel & attractions and event skills. I competently provided information about products and services, took orders, calculated charges, and processed invoices and payments. I was required to review or make changes to customer accounts, handle returns or complaints, record details of customer contacts and actions taken, and if required refer customers to supervisors or more experienced employees.

I utilized my problem solving skills by resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution I am proficient in maintaining financial accounts by processing custome

A-Level or equivalent