Finlay Burgess

I am seeking a challenging role that allows me to further develop my skills while continuing to grow both professionally and personally. I am a proactive and energetic team player with strong multitasking abilities, who performs well in fast-paced environments. While I work effectively within a team, I also take initiative and can solve problems independently when required. I am committed to delivering a high standard of service, always prioritising the needs and experience of customers.

Sales Assistant at JOHN LEWIS (2024-01 – 2024-05)

• Delivered a high standard of customer service on the shop floor by assisting customers with product selection and queries, maintaining well-presented displays, and ensuring stock was replenished as needed.
• Handled transactions efficiently, including operating tills and processing refunds with accuracy, while working collaboratively with team members to meet and exceed sales targets.

Front Of House / Back of House Team Member at ITSU (2023-06 – 2023-11)

• Supported both front-of-house and kitchen operations to ensure smooth and efficient service, delivering friendly, prompt, and accurate customer interactions while consistently adhering to food hygiene and health and safety standards.

Lead Barista at JOE AND THE JUICE (2024-08 – 2025-08)

• Coffee Specialist Training – Climpson & Sons
• Gained advanced knowledge of specialty coffee, including espresso extraction, flavour profiling, and quality control.
• Applied training in a customer-facing environment by preparing and serving high-quality food and beverages while delivering engaging service.
• Demonstrated strong product knowledge to drive upselling, maintained cleanliness and stock levels, and upheld high operational standards in a fast-paced setting.

Lead Barista at PUBLIC AND PLANT (2025-08 – 2026-03)

• Experienced Lead Barista with a strong background in team leadership, workflow optimisation, and premium coffee preparation.
• Skilled in staff training, latte art, and inventory control.
• Played a key role in developing and promoting seasonal beverages aligned with customer trends, increasing sales and attracting diverse customer demographics.

Bachelors Degree in International Relations (2024-12)