Ben Chapman

Friendly and reliable individual with experience in hospitality and customer service. Confident communicating with people and creating a positive experience for customers, even in busy environments. Experienced in supporting team leadership and helping manage shifts, with the ability to guide others and keep things running smoothly.

Strong team player with a good work ethic, always willing to learn and take on new challenges. Known for being approachable, hardworking, and maintaining high standards in everything I do.

Shift Supervisor - Ember Inns

(2024-01 - 2026-12)

• Led team during busy shifts, ensuring smooth operations and high service standards
• Delivered excellent customer service, resolving issues quickly and positively
• Handled opening/closing, cash, and stock while maintaining a clean, compliant venue

Kitchen Team Leader - Ember Inns

(2024-01 - 2026-12)

• Led kitchen team during service, ensuring fast, high-quality food
• Maintained food safety, hygiene, and a clean, organised kitchen
• Supported stock control, ordering, and prep to keep service running smoothly

Crew Trainer - McDonald's

(2023-01 - 2024-12)

• Trained and supported new staff, helping them learn roles quickly and follow company standards
• Led by example during busy shifts, maintaining fast, friendly, and accurate service
• Ensured food safety, cleanliness, and quality standards were consistently met

BTEC - Business Studies - Oakgrove Sixth Form (2021-01 - 2023-12)

GCSE - Oakgrove Secondary School (2016-01 - 2021-12)

Performing Arts - Stagecoach Performing Arts (2009-01 - 2016-12)