Ben Morgan

I am a product manager with extensive experience in technically complex B2B products, spanning both software and hardware. My experience covers portfolio management, product strategy and new product development through the full product lifecycle. I have an engineering foundation combined with commercial awareness, understand the value of customer insight and have experience leading international multidisciplinary teams.

I have a proven track record of bringing innovative products to market, influencing cross-functional stakeholders and translating customer and market requirements into differentiated product solutions. My strengths lie in working across software/hardware engineering, sales and marketing to align product development with customer needs while working with senior leadership to support wider business objectives.

Product Manager at Nikon Metrology (2019 – Present)

The role covers product management and product marketing management across Nikon’s industrial X-ray and CT portfolio, including Inspect-X control software and integrated VOXLS systems.

• Work closely with the Director of Product Management to balance the voice of the customer, competitive positioning and engineering investment with the wider business objectives to help define and strategically direct the product roadmap.
• Prepare and present new Product Development Process (PDP) gate-review materials to senior leadership, assessing market opportunity, competitors, sales forecasts, product cost and profitability, development expenditure, timelines and program risks.
• Own and prioritise the Inspect-X software issue backlog in JIRA for bugs and change requests, defining requirements where needed. Work with the lead developer during fortnightly sprint planning to determine what is implemented in the next release.
• Review new issues weekly with the lead developer and monthly with sales teams, evaluating customer needs and priorities to deliver stable, feature-rich software.
• Lead day-to-day product development for Nikon’s X-ray and CT products, translating customer requirements into product requirements, use cases, user workflows and concept UI designs for strategic and ongoing maintenance improvements.
• Manage pricing across the X-ray product portfolio, product obsolescence and lifecycle decisions, define go-to-market messaging, produce sales enablement material and distribute product bulletin announcements.

X-ray Applications Manager at Nikon Metrology (2013 – 2019)

A very diverse role in which I built and led a team of 6 Applications Engineers and a Product Marketing Manager within Nikon’s X-ray Centre of Excellence, providing worldwide pre- and post-sales support. Alongside some aspects of product management, the role was intense and incredibly rewarding.

• Oversaw hiring, performance reviews and resource planning for the contract inspection business and worldwide support of benchmarks, training and exhibitions.
• Triaged and prioritised software issues, developed marketing and sales enablement materials.
• Led Nikon’s annual European sales and Global Reseller Meetings; educating and inspiring our internal sales teams and international reseller networks on the latest product developments in the X-ray portfolio.

X-ray Applications Engineer at Nikon Metrology (2008 – 2013)

Provided worldwide technical support for Nikon Metrology's industrial X-ray and CT systems, supporting customer projects from initial enquiry to end sale, and beyond.

• Represented Nikon during trade shows and delivered presentations at technical conferences.
• Pre-sales: provided technical support to sales teams, delivered customer benchmarks and performed system demonstrations.
• Post-sales: delivered advanced customer training and first-line customer support.

University Diploma in Leadership and Management (ILM) in Leadership and Management – Staffordshire University (2013)

BEng (Hons), 1st Class Honours in Motorsport Engineering – Coventry University (2004 – 2008)