Benedict Otchere-Aidoo

Customer Service Agent (CSA)

Talent

Accra, Greater Accra RegionMember since July 1, 2026

Effective CommunicationEmpathy and Active ListeningProblem-Solving and Conflict ResolutionMicrosoft Office Suite (Word, Excel, PowerPoint)Time Management and Team WorkIT Support and User AssistanceTroubleshooting technical issuesMaintaining computer systems

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Effective CommunicationEmpathy and Active ListeningProblem-Solving and Conflict ResolutionMicrosoft Office Suite (Word, Excel, PowerPoint)Time Management and Team Work

About

A dedicated professional with hands-on experience in administrative task, customer service and IT operations. Skilled in troubleshooting technical issues, maintaining computer systems and proficient in Microsoft Office for document and report management. Strong organizational, communication and problem-solving abilities developed in fast-paced environments.

Proven experience as a Customer Service Agent (CSA) at iSON Xperience, demonstrating expertise in managing diverse customer inquiries and delivering effective, timely support with professionalism and precision.

Experience

Customer Service Agent (CSA) at iSON Xperience

Managed a wide range of customer inquiries, delivering effectively and timely support with professionalism and accuracy.
Resolved technical and service-related issues efficiently, ensuring high levels of customer satisfaction.
Demonstrated strong communication, problem-solving and organizational skills in a fast-paced environment.
Committed to enhancing overall customer experience and supporting organizational goals through dedicated service.