Benedicta Tawiah

A compassionate, dedicated, and experienced Support Worker with a deep commitment to enhancing the quality of life for individuals in need. Bringing a wealth of experience in providing empathetic and personalised care. I am passionate about fostering a supportive and nurturing environment for service users.

My goal is to make a positive impact on the lives of individuals by ensuring their physical, emotional, and social well-being. Possessing the required inter-personal and communication skills needed to work in partnership with nurses, medical staff, patients and relatives. Now looking for a suitable position with an ambitious and reputable employer.

Support Worker at Seven care services (2025-04 – Present)

• Provide tailored support to individuals with physical, emotional, and mental health challenges.
• Assist with personal care, including bathing, dressing, and grooming.
• Support clients in attending medical appointments and community activities.
• Maintain accurate records of clients' progress and care plans.
• Administer medication following care plans and protocols.
• Collaborate with multidisciplinary teams to ensure holistic care for clients.
• Promote independence by encouraging clients to participate in daily activities and decision-making.
• Respond to emergencies and handle challenging situations with calm and professionalism.
• Hoisting of clients.
• Assisting clients with challenging behaviour.
• Record keeping and communication: Maintaining accurate records, following care plans and communicating effectively with families, teams and other professionals.

Support Worker at GC HealthCare (2024-11 – 2025-04)

• Assist with personal care, including bathing, dressing, and grooming.
• Support clients in attending medical appointments and community activities.
• Maintain accurate records of clients' progress and care plans.
• Administer medication following care plans and protocols.
• Collaborate with multidisciplinary teams to ensure holistic care for clients.
• Promote independence by encouraging clients to participate in daily activities and decision-making.
• Respond to emergencies and handle challenging situations with calm and professionalism.

Housekeeping Attendant at Hilton B'ham Metropole (Kanso Facilities Management limited) (2023-07 – 2024-10)

• Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
• Cleaned an average of 16 assigned guestrooms daily to an exceptionally high standard.
• Achieved customer satisfaction rating of 96% by anticipating guests' needs and planned accordingly to ensure smooth, tailored service.
• Completed smooth housekeeping with exceptional planning and quality assurance.
• Identified cleaning efficiencies to reduce average room preparation times.
• Prioritized tasks to consistently meet room readiness upon guest check-in.
• Logged activities on assignment sheet to accurately monitor activities and inform workflow procedures.

MSc in International Business – Ulster University, Birmingham UK (2023 – 2024)

BSc in Agricbusiness Mgt & Finance – University of Development Studies Ghana (2009 – 2013)