Benita Leknickaite

Store Manager - Ali Barbers

(2025-06)

Directed daily store operations to ensure seamless service delivery, maintaining high standards of professionalism, efficiency, and customer satisfaction in a fast-paced client-facing environment
Enhanced customer experience by serving as the first point of contact, creating a welcoming and professional atmosphere that strengthened client loyalty and encouraged repeat business
Optimised appointment scheduling and booking systems, effectively managing walk-in demand and advance reservations to maximise service capacity and minimise waiting times
Maintained exceptional standards of customer communication by handling telephone enquiries promptly and professionally, improving client engagement and operational responsiveness
Oversaw daily financial transactions, including payment processing and cash handling, ensuring accuracy in record-keeping and supporting strong financial accountability
Supervised barbers and support staff, driving high performance through effective team coordination, operational guidance, and consistent service quality monitoring

Sales Associate - Harrods

(2021-11 - 2024-03)

Delivered exceptional luxury retail experiences tailored to high-net-worth clientele, building trust and long-term customer relationships that strengthened brand loyalty and repeat business
Exceeded individual and team sales targets consistently through strong product knowledge, personalised service, and an ability to identify and respond to customer needs effectively
Cultivated lasting client relationships through attentive service and premium customer engagement, contributing directly to increased customer retention and enhanced commercial performance
Maintained luxury visual merchandising standards in line with brand expectations, ensuring product presentation maximised customer appeal and supported sales growth
Managed stock replenishment proactively to maintain product availability, minimise missed sales opportunities, and support smooth day-to-day retail operations
Contributed to overall store success by combining commercial awareness with exceptional service delivery, helping uphold the reputation and prestige of a globally recognised luxury retailer
Strengthened sales performance through consistent achievement of targets and a results-driven approach to customer engagement

Store Manager - Ali Barbers

(2014-11 - 2017-05)

Managed all aspects of day-to-day business operations, ensuring smooth service delivery, operational efficiency, and consistently high customer service standards
Led and developed staff performance through training, supervision, and motivation, creating a productive team environment focused on service excellence and customer satisfaction
Improved team capability and service consistency by implementing effective onboarding and ongoing support
Handled financial responsibilities, including cash management, reconciliation, and reporting, ensuring accuracy, accountability, and strong financial control across the business
Directed recruitment activities, including candidate interviews and onboarding processes, successfully building a reliable and customer-focused team
Maintained high operational standards across all areas of the business, contributing to sustained customer loyalty and continued business success
Strengthened overall store performance through proactive leadership, effective decision-making, and a commitment to delivering exceptional customer experiences

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