Karin Harvey

Experienced Hospitality, Spa and Luxury Retail Professional with over 30 years of success leading guest-focused operations across luxury hotels, beauty businesses, cruise ships and high-end retail environments. Proven track record in management, leadership, sales growth, event execution, guest engagement and operational excellence. Recognised for delivering exceptional guest experiences, driving revenue performance, managing high-profile events and building strong relationships with clients, colleagues and stakeholders.

Combines extensive beauty and wellness expertise with luxury hospitality, retail management and public speaking experience. Seeking leadership opportunities within hospitality, spa, wellness, guest services, luxury retail or operations management.

Brand Ambassador & Retail Management Team Member - EFFY JEWELRY – HOLLAND AMERICA LINE

(2026-03 - 2026-06)

• Served as a member of the onboard retail management team, working alongside the Boutique Manager and Port & Shopping Manager.
• Participated in management meetings, business planning, sales reviews and operational decision-making.
• Managed a dedicated luxury jewellery showcase while contributing to overall boutique sales performance.
• Earned commission on total boutique sales performance, reflecting management-level accountability for departmental results.
• Coordinated luxury retail events, VIP experiences, seminars, raffles, fashion shows and promotional campaigns.
• Collaborated with shipboard leadership, entertainment, media and guest services departments to deliver successful events.
• Monitored sales KPIs, guest engagement metrics and operational performance.
• Delivered presentations and hosted guest-facing events for large audiences.
• Supported team performance through coaching, guidance and operational leadership.
• Maintained exceptional luxury guest service standards within a fast-paced international environment.

Beauty Therapist - EXPLORA JOURNEYS

(2024-01 - 2025-12)

• Delivered luxury spa and beauty treatments to international guests.
• Consistently achieved treatment, retail and guest satisfaction targets.
• Built strong guest relationships resulting in repeat bookings and positive feedback.
• Promoted wellness products and treatment programmes to maximise guest outcomes and revenue.
• Maintained the highest standards of hygiene, safety and professionalism.

Spa Therapist - STEINER / HOLLAND AMERICA LINE

(2023-01 - 2024-12)

• Performed professional spa, beauty and wellness treatments.
• Delivered personalised consultations and treatment plans.
• Achieved sales and retail objectives through guest recommendations.
• Supported daily spa operations and guest experience initiatives.

Owner & Business Manager - Beauty & Wellness Businesses - South Africa & United Kingdom

(1996-01 - 2023-12)

Owned and operated successful beauty and wellness businesses for almost 30 years.

• Managed all aspects of business operations including staffing, recruitment, training, marketing, finance and customer service.
• Built a loyal client base with consistent repeat business and waiting lists.
• Trained and supervised therapists and beauty professionals.
• Developed marketing strategies and promotional campaigns to increase revenue.
• Managed stock control, supplier relationships and operational budgets.
• Delivered a wide range of beauty, aesthetic and wellness services.

Level 3 - Beauty Therapy

Level 3 - Mixed Media

Hair and Makeup

Nail Technology (all systems)

Super Yacht Spa Management

Luxury Retail & Hospitality

Customer Service & Sales Development