Benjamin Fell

Seasoned Executive Resolutions Advisor at Sainsbury's. I handle high-level complaints addressed to the CEO and Board with professionalism and empathy, transforming negative experiences into positive outcomes. Deeply familiar with Sainsbury's operations, I'm committed to improving our services and customer experience.

Brand Ambassador for Sainsbury's, Argos, TU Clothing, and Habitat. As an Executive Resolutions Advisor, I manage and resolve the highest level of complaints addressed to the CEO and Board of Directors. This involves conducting thorough investigations to ensure absolute resolution and maintaining contact with the concerned parties until resolution. Liaising with a wide range of internal stakeholders, including Personal Assistants, Executive Assistants, Store Managers, Specialists, Buyers, Suppliers, Laboratories, Legal, and Insurance teams. This cross-functional collaboration enables me to ensure customer-centric and cost-effective resolutions. As a member of the management team, I am deeply committed to upholding the reputation of our brands and ensuring a positive experience for all our customers.

I earned a Level 3 National Extended Diploma in Business Studies from Cronton College, Widnes. This education has been pivotal in understanding of business operations in my role as an Executive Resolutions Advisor.