Isla Tunnicliffe

I am 20 years old and studying at Liverpool John mores university doing health and social care

Paint Desk Advisor - B&Q

(2021-02 - 2023-08)

• Provided expert advice to customers on paint colours, finishes and products to help them choose the most suitable option for their needs.
• Mixed bespoke paint colours using specialist tinting equipment, ensuring accuracy and quality.
• Operated tills, processing cash and card transactions efficiently and accurately.
• Assisted customers with product enquiries and resolved issues in a professional and friendly manner.
• Maintained a clean, safe, and organised work area while supporting colleagues across the store.

Online Personal Shopper (Christmas Temporary) - Tesco

(2021-09 - 2021-12)

• Accurately picked and prepared online grocery orders to meet collection and delivery deadlines.
• Delivered completed orders to customers' vehicles, providing excellent customer service.
• Replenished stock to maintain product availability throughout the store.
• Assisted on checkouts, processing customer purchases quickly and accurately.
• Demonstrated strong organisational skills, attention to detail, and the ability to work independently and as part of a team.

Team Member - Tim Hortons

(2021-06 - 2021-09)

• Prepared and served food and beverages to customers in-store, via the drive-thru and through online orders.
• Delivered excellent customer service while responding to customer enquiries in a fast-paced environment.
• Used the POS system to process cash and card payments accurately.
• Maintained high standards of food hygiene, cleanliness and health and safety.
• Worked collaboratively with colleagues to ensure efficient service during busy periods.

Christmas Sales Assistant (Temporary) - Primark

(2020-11 - 2021-01)

• Delivered excellent customer service at the checkout, processing cash, card and gift card transactions.
• Processed refunds and exchanges in line with company procedures.
• Assisted customers with enquiries and ensured a positive shopping experience.
• Replenished stock and maintained high standards of store presentation.
• Managed fitting rooms and supported warehouse operations with stock organisation and replenishment.

BSc - Health and Social Care - Liverpool John Moores University (2023-09 - 2026-07)

Higher Education Diploma - Health Education - Cheshire College South & West (2022-09 - 2023-07)

Level 3 - Health and Social Care - Cheshire College South & West (2020-09 - 2022-07)

GCSEs - General Education - Bishop's Blue Coat High School (2015-09 - 2020-07)