Benjamin Hensby

Enthusiastic and people-orientated individual with substantial experience providing premium customer service in person-facing hospitality roles. Six years of hospitality experience working in fast-paced environments under pressure while maintaining consistently high standards. Strong attention to detail from legal experience and roles in Artificial Intelligence development.

Skilled in team environments, events coordination, and team leadership with proven capabilities in initiative-taking and problem-solving in pressured conditions.

Fine-Dining Waiter and Bar Staff at Bel and Dragon Kingsclere (2021-09 – 2026-05)

Worked as a waiter, receptionist and bar staff in a fine-dining restaurant and premium boutique hotel and bar. Maintained high-quality customer service to customers, including VIPs and celebrities in a wider team setting. Regularly maintained quality standards in the restaurant and bar including cleaning and opening and closing the venue.

Trained and supported new staff. Undertook administrative roles managing hotel and restaurant booking systems, answering phones and greeting guests. Honed strong organisational and administrative skills while maintaining high standards of professionalism when dealing with specific customer needs and taking an appropriate and sensitive approach when resolving customer grievances.

Front of House Staff at Lock Stock and Barrel, Fullers (2021-06 – 2021-09)

Worked as front of house staff in a fast-paced pub environment, often catering to over two hundred guests at a time. Worked as a waiter and bar staff, while also supporting in cleaning and closing the venue in evening shifts. Collaborated with a wider team in providing high-level customer service and good quality food during peak hours and often under pressurized or stressful conditions.

Gallery Assistant at Jenna Burlingham Gallery (2021-11 – 2022-05)

Worked as an Art Gallery Assistant supporting customers with art purchases, decorating and arranging the gallery for events, liaising with artists and supporting the wider team to resolve practical issues within the gallery. Supported in the packaging and transportation of art, and venue decoration when displaying art or hosting exhibitions.

Brand Ambassador at Group GTI (2024-10 – 2025-04)

Represented leading brands such as Adidas, Rolls-Royce and Rotork in a recruitment context to prospective graduates as a brand ambassador.

• Led in-person university outreach events to connect prospective graduates with market-leading brands, often connecting with over five hundred students per week
• Utilised online communication platforms and maintained digital databases to connect with prospective students across Europe to consistently achieve high-performance targets
• Cultivated professional client networking and representation skills when representing market leading brands
• Heightened organisational skills and persuasive communication and advocacy when liaising with a range of stakeholders

Artificial Intelligence Trainer and Data Analyst at DataAnnotation (2025-06 – Present)

Currently working freelance as an AI trainer, conducting thorough research and factual verification processes for Artificial Intelligence. Fact-checks AI responses and assesses AI models to ensure their safety and ethicality before they are available for wider use. Utilises and maintains complex digital data-management systems.

Demonstrates keen attention for detail as necessary when factchecking and assessing AI responses. Through working in a freelance capacity, illustrates independent organisational skills and reliability in managing complex workloads, consistently delivering and completing time-sensitive projects, often in alignment with foreign time zones.

Events Coordinator at University of Leeds Christian Union, UCCF (2024-03 – 2025-03)

Recently oversaw the planning and coordination of a week-long multi-event program.

• Oversaw a team of eight individuals
• Led a fundraising campaign raising over £4000
• Liaised with local and global charities to obtain funding, promoting and volunteer support
• Managed wider logistics, including taking a problem-solving approach to emergency situations
• Liaised with external stakeholders including professional speakers, volunteers, venues and local charities

Pro Bono Legal Researcher at Cerebra, University of Leeds School of Law (2023-10 – 2024-04)

Collaborated as a legal assistant for a prominent UK charity, alongside two prominent academics and forty researchers on a comprehensive legal research project analysing public policy in child disability law.

• Liaised with parents and carers, medical professionals and NHS Integrated Care Boards to provide legal solutions to children with disabilities
• Completed data-analysis on over two hundred data responses
• Sent and managed Freedom of Information Requests to relevant public bodies
• Honoured with the Caroline Gooding Prize for Contributions to Disability Law following a personally proactive approach of researching a possible human-rights based avenue for legal action to improve legal outcomes for carers of children with disabilities
• Demonstrated strong teamworking and organisation skills, research skills, deadline management, attention to detail, and willingness to take initiative to problem-solve when necessary

Pastoral Support Team Leader at North Church (2024-01 – 2026-01)

Over two years of experience managing and overseeing a growing team of volunteers, which was recruited and retained from four to sixteen volunteers, providing pastoral support to approximately two hundred students and young adults.

• Coordinated monthly meetings
• Provided one-to-one support to volunteers
• Contributed to wider organisational strategy of a charitable organisation, which resulted in growth from eighty to over two hundred members
• Regularly delivered public presentations to over two hundred people
• Heightened leadership and communication skills

Mini-Pupillage in Criminal Law at Park Square Chambers, Leeds Crown Court (2025-01 – 2025-01)

Completed a mini pupillage within Leeds Crown Court.

• Supported an individual navigating the criminal justice system
• Contributed to case strategy and drafting closing arguments for a criminal barrister
• Provided note-taking during meetings
• Liaised with other legal practitioners and members of the Probation Service

Work Experience at Gardner Leader Solicitors (2021-01 – 2021-12)

Completed work experience within a professional solicitor firm across a variety of legal departments.

• Completed legal research, specifically in conveyancing, land law and a litigation dispute
• Provided notetaking during client meetings and conferences

Bachelor of Laws (LLB) with Honours in Law – University of Leeds A Levels – Park House Sixth Form

GCSEs – Park House School