Benjamin Kanokanga

Versatile professional with expertise in Microsoft 365 applications, including Outlook, Excel, and MS Teams, as well as proficiency in AutoCAD and 3D designing. Skilled in operating system installation, computer networking, and hardware maintenance. Holds certifications in PAT testing, first aid at work, asbestos management, and SIA door supervision.

Experienced in managing email systems, calendars, and tasks with a strong focus on efficiency and organisation. Adept at leveraging tools like Zoom Webinar and Skype to facilitate seamless communication. Committed to delivering high-quality technical support and safety compliance across diverse environments.

Audio Visual Technician - ProAV - London

(2024-08)

• Installing, testing audio, video, and control systems (e.g., Crestron/Extron).
• Troubleshooting and repairing faults in AV, VC (video conferencing), and control systems.
• Supporting clients with Teams and Zoom platforms.
• Assisting users with technology, ensuring high-quality audio and video for virtual and hybrid events.
• Testing equipment before events, ensuring equipment is working, helping design the technical layout for events.
• Daily meeting room checks and updating OSTS Meeting Room Audit App.
• Coordinated closely with event managers to ensure smooth operation of audio-visual technology.
• Troubleshot hardware (AV, VC (video conferencing), and control systems issues swiftly, minimizing downtime during critical events.
• Conducting sound, visual, and performance quality checks on AV equipment.
• Setting up projectors, comfort monitors and audio equipment.
• Online Zoom/Teams streaming using.
• Roland V160 Streaming Video Switcher.
• Yamaha TF Rack Mixer.
• Shure MXA310 mics.
• Sennheiser Lapel/Handheld Wireless and cabled mics and PTZ cameras.
• Maintaining and setting up Yealink Teams/Zoom room equipment
• Prepare for upcoming hybrid meetings, rehearsal tests.
• Set up conference room technology for scheduled and ad hoc audio and video meetings for staff and external clients.

Audio Visual Officer - Academy of Medical Sciences-London - London

(2022-06 - 2024-05)

• Conducting sound, visual, and performance quality checks on AV equipment.
• Setting up projectors, comfort monitors and audio equipment.
• Online Zoom/Teams streaming using.
• Roland V160 Streaming Video Switcher.
• Yamaha TF Rack Mixer.
• Shure MXA310 mics.
• Sennheiser Lapel/Handheld Wireless and cabled mics and PTZ cameras.
• Maintaining and setting up Yealink Teams/Zoom room equipment
• Prepare for upcoming hybrid meetings, rehearsal tests.
• Set up conference room technology for scheduled and ad hoc audio and video meetings for staff and external clients.

AV Technician - Institute of Cancer Research

(2021-09 - 2022-06)

• Setting up and installing microphones, lights, video monitors, projectors, speakers, and video cameras.
• Conducting sound, visual, and performance quality checks on AV equipment. operating studio multi-channel mixers
• Inspecting mountings and electrical equipment to ensure they conform to health and safety regulations, operating sound and visual equipment during live events.
• Troubleshooting AV equipment, creating and supporting Microsoft teams, Zoom Webinar, Zoom and Skype business meetings.
• Video Capturing and Editing. Provide support for online events, both live and recorded.
• Install, set-up, upgrade, maintain and support, ICT equipment including printers, monitors, computers and scanners.
• Supporting and operating Auditorium Crestron. Managing and administering room booking system using Condeco application.
• Licensing renewals for radio frequencies and TV licensing.
• Liaising with support providers and arranging annual maintenance and contract renewals.
• Responsible for the security and standard of equipment and maintain asset record.
• Identify emerging trends in AV and tracking any special requests from clients that are currently not supported.
• Testing and evaluation of new AV technology.

Assistant Facilities Officer - Methodist Church House

(2013-01 - 2021-08)

• Building Management:
• Management of building maintenance system, setting up phone system and air conditioning management.
• Managing and resolving helpdesk queries using Solar Winds application
• Raising and approving POs using Focal Point.
• Managing security system, creating new user ID and deleting leaver's profile.
• General waste and recycling management, WEEE recycling and redundancy of IT equipment.
• Floor moves and space planning using AutoCAD
• General building maintenance, fire alarm testing and site induction.
• Contracts management, PAT testing and setting up meeting rooms.
• Reprographics and post room duties.
• Building maintenance & repairs
• Moving and handling of office equipment
• Customer service
• Liaising with contractors via both Emails and Telephone
• Setting Up Meeting rooms

Part Time Maintenance Assistant Handy Person - Resourcing Group Recruitment Agency

(2012-08 - 2012-12)

• Building maintenance & repairs
• Moving and handling of office equipment
• Customer service
• Liaising with contractors via both Emails and Telephone
• Setting Up Meeting rooms

Assets Registrar - Kent Surrey & Sussex Deanery

(2011-02 - 2011-09)

Set up register structure in Microsoft Excel that provides space to record

• Organization's IT & Furniture equipment. Containing the following Key areas
• Unique reference
• Description of item
• Model/serial number
• Location, Assignment (group/ person) with ownership.
• Physically tagging the organization's equipment.
• In addition, a Disposal Register was set up which mirrors the above, with additional fields of
• Disposal date
• Reason for disposal (sale, loss,theft, past usable life)
• Disposal authorised by

Facilities Assistant - Royal College of Pediatrics and Child Health

(2008-10 - 2010-12)

• Operating Mitel 500 switchboard
• Building maintenance & repairs
• Photocopier servicing
• Setting up meeting rooms and, Audio and video conferences
• Post room duties, stationary order
• Deputising in the absents of the facilities manager
• Online booking of couriers and mini cabs
• Customer service
• Liaising with contractors via both Emails and Telephone

Security Guarding - GVA GRIMLEY/ REGENT SECURITY GROUP - Essex IG2

(2004-09 - 2009-11)

• Carrying out patrols within defined areas as an effective deterrent in the protection of the client's property and assets
• Examining documentation for authority allowing for controlled site access
• Providing CCTV & alarm monitoring functions where appropriate (CCTV License necessary)
• Assisting and escorting visitors to their destinations within the client's complex
• Effectively dealing with incidents & submitting detailed reports on discovery of issues relating to health and safety or crime either verbally or in written form as required
• Maintaining a log of all visitors, incidents and any other records as required
• Maintaining the client's key safe to issue and record all movements of keys
• Identifying suspicious persons and/or actions and reporting such circumstances
• Liaising with maintenance people
• Carrying out diary management
• Dealing with in-bound and out-bound post
• Telephone, and PC maintenance (both software and hardware)

Evening Receptionist - SHEPPARD ROBSON

(2008-07 - 2008-09)

• Setting up, booking and supervising the meeting rooms
• Online Cab booking
• Operating Mitel switchboard
• Liaising with contractors via both Emails and Telephone
• Keep an appointment system, arranging appointments
• Photocopying duties
• Deal with the public in a professional
• Record incoming/outgoing post
• Keep up to date records of staff timesheets Maintain STEP records and liase with other staff to this end
• Distributing equipment and maintaining up to date records
• Booking couriers and taking in deliveries, Ordering lunches

BEng - Computer Networking - University of Greenwich (1999-09 - 2002-06)

City and Guilds - PC Support - NEWHAM COLLEGE OF FURTHER EDUCATION (1998-09 - 1999-07)