Childcare assistant - MFSE - Rochester
(2026-05)
Currently, I work part-time in these roles and am eager to expand my hours and take on new opportunities.
- Supervising children during activities, playtime, and outings
- Ensuring a safe environment and following safeguarding procedures
- Managing behaviour in a calm, fair, and consistent way
- Carry out first aid if necessary
- Prepare and serve food
- Helping with homework or reading tasks
- Encouraging problem-solving and independent thinking
- Supporting children who may need extra help or attention
- Planning and leading fun, age-appropriate activities (sports, arts & crafts, games)
- Encouraging teamwork, creativity, and participation
- Adapting activities for different ages and abilities
- Encouraging positive friendships and inclusion
- Helping children develop communication and social skills
- Supporting conflict resolution in a constructive way
- Being approachable and supportive
- Listening to children and responding to their needs
- Building confidence and self-esteem
- Communicating with colleagues about children's behaviour or needs
- Giving brief updates to parents/carers when needed
- Supporting routines (snack time, activity time, transitions)
- Setting clear boundaries while keeping a fun atmosphere
Sales administrator - Special doors manufacturer - Rochester
(2025-10 - 2026-04)
passed probation in January 2026
- Serve as the primary contact for general customer enquiries
- Provide customers with product information, pricing, and availability
- Follow up with customers post-demonstrations, events, or meetings
- Support sales campaigns by informing customers about offers and product updates
- Schedule survey appointments and manage related paperwork, including pre- and post-survey documents, quotations, contracts, and invoices
- Maintain accurate and up-to-date CRM records
- Assist in preparing quotes, proposals, and basic sales documents
- Gather and organise information for tender submissions
- Generate sales reports and track sales activity
- Monitor order progress, renewals, and contract documentation
- Support the organisation of team meetings and track action items
- Work with Excel, Word, Business Pilot, payment spreadsheets, hot leads, forecast
MIDDAY MEALS SUPERVISOR - BEYOND SCHOOLS TRUST (PRIMARY SCHOOL) - Rochester, Kent
(2024-11 - 2025-10)
- Making sure that children are safe and protected
- Showing a role model to children
- Providing help and support to children
- Working in a team
- Following safeguarding policies and school's values and demonstrate empathy, collaboration, care, support and genuineness
CLEANER - BIDVEST NOONAN - Rochester, Medway
(2025-01 - 2025-10)
- Thorough cleaning of a retail space, office and toilets
- Accomplish tasks with enthusiasm and on time
- Wipe down and sanitise workspaces and frequently touched surfaces
- Follow experienced team members to learn basic and advanced job skills
SALES ASSISTANT - TOPSHOP - Thurrock, Essex
(2019-09 - 2021-02)
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift
- Trained new staff members, fostering a supportive working environment
- Went above and beyond by helping customers to locate stock, making bespoke orders where possible
- Ensured stock replenishment in a timely manner to maintain product availability
- Resolved customer complaints and process issues with proactive problem-solving skills
- Offered personalised shopping advice to enhance customer experiences
- Monitored and reported suspicious activity to security officer to avoid theft
- Demonstrated products effectively leading to increased sales
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Cleaned work areas and equipment to maintain faultless hygiene standards
- Consistently arrived at work on time and ready to start immediately
- Completed opening and closing procedures, from product replenishment to budget control
- Took interest in customers' needs and concerns to provide thoughtful advice and product recommendations
- Maintained knowledge of current sales promotions, helping customers make informed buying decisions
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service
SALES administrator - SAINT GOBAIN IDS - Woodgreen
(2017-01 - 2019-07)
- Used management software and data analysis to forecast product demand
- Updated CRM systems regularly, ensuring accurate record keeping
- Collaborated with different departments to maintain positive rapport and smooth workflow
- Supported strategy delivery through accurate sales systems and spreadsheet management
- Placed customer orders, providing guidance on product delivery timeframes
- Delivered exceptional customer service, addressing customer queries and handling customer complaints
- Processed customer payments and set up direct debits for long-term service contracts
- Increased current product and service sales through knowledgeable customer advice
- Managed daily operations of the sales department to boost productivity
SUPERVISOR / RETAIL ASSISTANT - SAINT GOBAIN PRIORITY PLUMBING - Hornsey
(2016-01 - 2017-01)
- Logged daily activities and notable incidents during production shifts
- Ensured smooth operations with regular maintenance checks
- Worked closely with management to manage staff levels and allocate resources for production plans
- Conducted performance appraisals with employees for career development discussions
- Encouraged open dialogue amongst team members, promoted an inclusive work environment
- Managed daily operations to increase productivity
- Observed worker activities to assess safety compliance and identify enforcement gaps
- Fostered a positive work culture to boost employee morale
- Monitored employee attendance records for maintaining discipline within the team
- Oversaw inventory management to avoid any shortage or excess stock issues
- Supervised activities of workers and enforced safety regulations
- Maintained team-oriented atmosphere with open communication and quick conflict resolution
- Led team meetings, ensured clear communication amongst all members
- Improved workplace safety to reduce accidents and near-misses
- Reduced workplace conflicts through effective communication and negotiation skills
- Completed opening and closing procedures, from product replenishment to budget control
- Cleaned work areas and equipment to maintain faultless hygiene standards
- Engaged with stakeholders to build relationships and brand awareness
- Successfully delivered on tasks within tight deadlines
- Increased customer satisfaction by resolving issues
- Replenished stock and processed deliveries to maximise product availability
- Monitored display stock levels, replenishing for consistently well-stocked sales floor
- Assisted in stock replenishment to maintain store appearance
- Handled high-volume telephone and email enquiries to minimise backlogs
- Processed invoices and payment runs with complete accuracy
- Offered friendly, efficient customer service and handled challenging situations with ease
- Kept appropriate stock levels to match expected demand
- Oversaw daily operations to achieve high productivity levels
SALES ASSISTANT - KATE SPADE, NEW YORK - Central London
(2014-10 - 2016-01)
- Delivering great service by engaging with customers
- Supporting visual and Brand standards on the salesfloor
- Working as part of a team to achieve sales and KPI targets
- Ensuring promotional activity is delivered
- Advising customers with outfit building
- Keeping up to date with trends and bestsellers
- Scanning goods and ensuring pricing is accurate
- Collecting payments whether in cash or credit, Issue receipts, refunds, change or tickets
- Redeem vouchers and gift cards
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges
ASSISTANT MANAGER - TESCO BAKERY - Hammersmith
(2013-02 - 2014-10)
- Maintained and controlled the inventory of the baked items, leasing with customers and factory supplies
- Coordinated with store manager and team to achieve an outstanding customer service
- Ensured compliance with all food processing laws and regulations to public sales
- Responsible for opening and closing the shift and all processes to get the section ready to trade on a daily basis
- Organized rotas and supervised shifts, training new members and developing existent ones
- Build great relationship with customers, cultivating an engaging culture and a happy environment for shopping
- Observed bakery standards related to freshness, baking, packaging and display, selecting the best quality items and disposing the low quality ones in a safe way
- Promoted safety at work ensuring a safe store for customers and colleagues
