BSc (Hons) Physiotherapy Student at Teesside University (Present)
Currently studying (Year 3) - degree completion May 2026
- Academic training in assessment, treatment planning, exercise prescription, and evidence-based practice
- Experience of clinical and non-clinical placements across the academic programme
- Strong understanding of patient safety, clinical governance, and scope of practice
Account Manager at Encore Packaging Solutions (2022-04 – 2023-09)
- Managed multiple concurrent projects in a fast-paced environment, prioritising workload safely and effectively
- Acted as a primary point of contact, building rapport and managing expectations under time pressure
- Liaised closely with colleagues across departments, adjusting priorities collaboratively
- Demonstrated accountability, attention to detail, and problem-solving skills
Protection Adviser at London & Country Mortgages (2021-10 – 2022-04)
- Conducted sensitive, structured conversations to assess individual circumstances and explain complex information clearly
- Supported informed decision-making while working within strict ethical and regulatory frameworks
- Completed the LIBF Certificate in Protection alongside full-time employment, demonstrating strong commitment to professional development
Business Account Manager at Northern Gas and Power (2021-03 – 2021-08)
- Managed business client accounts, resolving issues efficiently and maintaining professional relationships
- Required adaptability and up-to-date knowledge to support clients during changing market conditions
- Developed confidence in problem-solving and clear communication
Sales Advisor at BT Group PLC (2019-08 – 2021-03)
- Delivered tailored solutions through effective needs assessment and communication
- Worked to quality and performance targets while maintaining high customer satisfaction
- Developed resilience and confidence in high-volume environments
Sales Executive at Lloyd Motor Group (BMW) (2018-08 – 2019-08)
- Provided high-quality service within a premium brand environment
- Built rapport quickly and maintained long-term professional relationships
- Achieved positive customer feedback through professionalism and attention to detail
Customer Assistant at Tesco PLC (2014-04 – 2018-08)
- Worked across multiple departments, demonstrating flexibility and teamwork
- Delivered consistent, high-quality customer service in a busy environment
- Participated in development initiatives aimed at improving customer experience
Football Coach at Arsenal FC Soccer Schools (2015-09 – 2016-06)
- Delivered structured coaching sessions to children aged 6–10
- Supported physical development, confidence, and teamwork
- Demonstrated responsibility, adaptability, and strong communication skills
