Bensley Smith (Ben)

Reliable and hardworking administrator with over 25 years' experience within fleet administration, customer service, and office support environments. A strong team player with excellent communication skills and the ability to work effectively both independently and as part of a team. Experienced in handling customer queries via phone, email, and face-to-face communication while consistently meeting deadlines and maintaining accuracy.

Adaptable, organised, and quick to learn new systems and processes.

Parcel Delivery Driver - Relay Technologies

(2026-04)

Part-Time Facilities Assistant (Weekends) - Swindon Town FC Community Foundation

(2023-02)

• Welcome players, spectators, and visitors to the facility
• Assist with customer queries and general support
• Prepare and monitor pitches for matches and training sessions
• Maintain cleanliness of stands, changing areas, and communal spaces
• Support with general maintenance and operational duties

Search Production Agent - Conveyancing Data Services (TM Group)

(2025-02 - 2025-04)

• Used council websites to obtain property-related information
• Produced accurate search reports within deadlines
• Maintained attention to detail while processing large volumes of data

Fleet Administrator - Arval

(2001 - 2025-01)

• Managed internal and external customer queries by phone and email
• Processed parking fines and prepared vehicle documentation
• Liaised with the DVLA, customers, and internal departments regarding vehicle records
• Ensured vehicles complied with MOT and taxation requirements
• Produced monthly reports accurately and to deadline
• Assisted customers with personalised registration plate transfers
• Investigated and resolved customer service issues and complaints
• Supported testing and implementation of new automated systems
• Trained new starters on systems and company processes

Temporary Assignments - Witton / Reed Recruitment Agencies

(1996 - 2001)