Helen Downer

Highly accomplished and reliable Administrator with over 25 years' experience across manufacturing, retail, local government, charity, media, and the NHS. Proven expertise in administration, operations, materials management, customer service, and planning. Exceptionally organized and self-motivated — works independently with minimal supervision and thrives as part of a collaborative team.

Dedicated to supporting organizational success through efficient administration and excellent customer service.

jOINT pACKAGES OF CARE (JPOC) TEAM ADMINISTRATOR - Cornwall and Isles of Scilly ICB - Cornwall and Isles of Scilly

(2019-01)

• Manage a high-volume shared team inbox, receiving and processing referrals from Social Workers and Care Coordinators.
• Input and maintain financial care packages accurately on the Broadcare system.
• Take minutes, prepare agendas, book meeting rooms, and coordinate meeting paperwork.
• Compile and submit regular spreadsheet reports to NHS England.
• Managing statutory functions
• Communicate daily with Commissioners, Social Workers, Care Coordinators, Adult Social Care, internal teams, and the public.
• Issue contracts to care providers and maintain secure electronic filing systems.
• Support various task-and-finish projects as required.
• Daily use of Microsoft Outlook, Word, and Excel for administrative tasks.

administrator - Barnardos

• Process referrals from Social Workers for vulnerable children and maintain confidential electronic case files.
• Organize meetings, take notes, and liaise with Project Workers, Children's Service Managers, and Volunteers.
• Prepare and submit reporting data to the local council.
• Maintain Excel spreadsheets and produce monthly reports.
• Update staff training records and process expense claims.
• Manage general duties: email, photocopying, scanning, mail, ordering and distributing stationery.
• Create and edit Word and Excel documents regularly.

senior benefits assessor - Cornwall Council

• Assess Housing Benefit and Council Tax Benefit claims.
• Adjust claims in line with changes in circumstances.
• Provide face-to-face and telephone customer service.
• Assess complex backdated claims and fraudulent overpayments.

St Stephen in Brannel

St Austell college