Bernard Morgan

Conscientious, outgoing professional with experience in a variety of fast-paced environments; I enjoy management, responsibility, and possess excellent interpersonal and communication skills. A self-motivated, driven team player with a strong capacity to motivate a group of individuals. Ability to react positively to rapidly changing environments and extremely customer service driven focused on delivering an exceptional experience to every member and guest.

Care Provider

(2025-05)

Career break to provide care for my mother following a pulmonary embolism.

Operations Manager - Wellbeing Centre - Riffa, Bahrain

(2017-11 - 2025-05)

• Prior to opening, obtain all required licenses, including local Municipality, Health Authority and Labor Market Regulatory Authority.
• Source and install a web-based booking system and suitable POS system
• Create a complete policies and procedures manual covering all aspects of the day-to-day operation.
• Responsible for hiring and training all staff, evaluating performance and disciplinary procedures if necessary.
• Prepare monthly reports, expenditure and oversee monthly inventory

Director of Golf - Royal Golf Club - Bahrain

(2013-01 - 2015-05)

Operated at both a tactical and strategic level, managing and continuously developing all aspects of the golf operation.

• I provided a clear vision for its strategic direction, whilst taking personal responsibility for identifying additional sales and marketing opportunities, customer service excellence is consistently delivered, and revenues and profitability are maximized.
• Ensuring the highest standards for golf, clubhouse operations for our owners, members and guests.
• Preparing and monitoring annual budgets, revenue goals and expenses as well as generating various business volume forecasts.
• Establishing basic personnel policy, training, initiating and monitoring policies relating to personnel actions along with professional development programs
• Monitoring monthly and other financial reports.
• Introduce a new, web-based booking system and point of sales system for the retail shop.

Club Manager - Punta Espada Golf Club - Dominican Republic

(2010-03 - 2012-12)

• Ensuring the highest standards for golf, agronomy, clubhouse operations and food & beverage service on property for our owners, members and guests;
• Preparing and monitoring an annual budget, revenue goals and expenses as well as generating various business volume forecasts;
• Establishing basic personnel policy, training, initiating and monitoring policies relating to personnel actions along with professional development programs
• Monitoring monthly and other financial reports;
• Serve on the Public Relations committee to promote community involvement from our facility;
• Managing all high-profile golf groups and site visits for owners and potential real estate buyers.

Tournament Coordinator - Abu Dhabi Golf Club - United Arab Emirates

(2008-03 - 2010-04)

• Develop and maintain contacts (new and previous groups, local businesses, charity groups, and concierge services) to promote the venue.
• Established a strong relationship with club membership which has increased membership involvement throughout club and tournament play.
• Introduced new effective corporate business group outing policies and procedures utilizing customer service, coordination, and offering merchandise packages.
• Assist with the coordination of PGA European Tour's Abu Dhabi Golf Championship
• Successfully delivered 5-star tournament coordination to: Abu Dhabi Junior Golf Championship, Emirates Palace Golf Cup, Mercedes Benz Challenge, Audi Quattro Cup, Gourmet Abu Dhabi Golf Challenge, and Abu Dhabi Oilmen's Golf Tournament.

Tournament Coordinator - Temenos Golf Club - Anguilla, British West Indies

(2004-10 - 2007-11)

• Liaise with the Director of Golf, Club Manager, Head Golf Professional, and Superintendent in order to ensure proper coordination of special set-up requirements and staffing levels.
• Administer tournaments in conjunction with facility tournament manuals.
• Assist with caddie training as needed.
• Prepare and distribute information relating to tournaments and events.
• Coordinate interdepartmental support for all tournaments.
• Follow established opening and closing procedures including; green fee sales, merchandise sales, member/guest billing, daily reconciliation of tee sheets and resolving discrepancies.
• Assist with preparations for all golf outings including scorecards, cart headers, rule sheets, pairing sheets and hole assignments.
• Produce weekly work schedules for all golf operation associates.
• Prior to the opening interview, hire and train staff in the locker rooms. Create opening and closing checklists, policies and procedures and inventory sheets.
• Monitor and manage handicap programs for members and residents.
• Create Anguilla's first junior golf program including advertising and administration.
• Assist with educating and upholding Troon Golf Standards including 'hole in one training'.
• Design and publish associate newsletter

O' Levels - Oxford and Cambridge O' Levels Studies - St. Ignatius College