Bethany Gorman
HAIRSTYLIST
Talent
Southampton, Hampshire SO31 8hbMember since August 24, 2026
Customer service & front-desk supportTelephone and face-to-face communicationAppointment scheduling & diary managementClient confidentiality & data handlingTime management & multitaskingProfessional presentationSocial & interpersonal skillsBasic IT skills (email, booking systems, Microsoft Word)
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Customer service & front-desk supportTelephone and face-to-face communicationAppointment scheduling & diary managementClient confidentiality & data handlingTime management & multitasking
About
Friendly, professional, and confident individual with strong customer service and communication skills. Experienced in front-of-house duties including greeting clients, managing appointments, handling enquiries, and maintaining a welcoming reception environment. Highly organised, reliable, and trustworthy, with the ability to multitask effectively in fast-paced settings. Eager to transition into a receptionist role and committed to providing excellent service at all times.
Experience
HAIRSTYLIST - Trevor Mitchell - Southampton, Hampshire
(2020-03)
- Welcomed clients on arrival, ensuring a professional and friendly first impression
- Answered telephone calls, handled enquiries, and booked appointments accurately
- Managed appointment schedules efficiently, reducing waiting times and maximising daily bookings
- Maintained client records while ensuring confidentiality and data protection
- Handled payments, cancellations, and rescheduling in a calm and professional manner
- Resolved client concerns with empathy and professionalism, maintaining a positive business reputation
- Provided consultations to clients, identifying individual needs and offering appropriate recommendations
- Supported reception and front-of-house operations during busy periods
- Utilised social media platforms to promote services and attract new clients
- Sold and promoted products tailored to clients' individual needs
Education
NVQ Level 2 - Barbering - Fareham College (2020-11 - 2020-11)
NVQ Level 2 - Hairdressing - Fareham College (2019-11 - 2019-11)
GCSEs - Hamble Sports College
Skills
HAIRSTYLIST
