Bethany Gorman

Friendly, professional, and confident individual with strong customer service and communication skills. Experienced in front-of-house duties including greeting clients, managing appointments, handling enquiries, and maintaining a welcoming reception environment. Highly organised, reliable, and trustworthy, with the ability to multitask effectively in fast-paced settings. Eager to transition into a receptionist role and committed to providing excellent service at all times.

HAIRSTYLIST - Trevor Mitchell - Southampton, Hampshire

(2020-03)

• Welcomed clients on arrival, ensuring a professional and friendly first impression
• Answered telephone calls, handled enquiries, and booked appointments accurately
• Managed appointment schedules efficiently, reducing waiting times and maximising daily bookings
• Maintained client records while ensuring confidentiality and data protection
• Handled payments, cancellations, and rescheduling in a calm and professional manner
• Resolved client concerns with empathy and professionalism, maintaining a positive business reputation
• Provided consultations to clients, identifying individual needs and offering appropriate recommendations
• Supported reception and front-of-house operations during busy periods
• Utilised social media platforms to promote services and attract new clients
• Sold and promoted products tailored to clients' individual needs

NVQ Level 2 - Barbering - Fareham College (2020-11 - 2020-11)

NVQ Level 2 - Hairdressing - Fareham College (2019-11 - 2019-11)

GCSEs - Hamble Sports College