Joanne Brown
Hairstylist
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About
Friendly, experienced and customer-focused professional with more than 23 years’ experience working directly with customers in a busy, service-led environment. Highly skilled at listening to customer needs, building trust, recommending products and services, and creating a positive experience that encourages repeat business. Additional experience in retail, stock management, product presentation and social media promotion.
Now looking to bring strong communication, sales, organisation and customer service skills into a retail or customer-facing role.
Experience
Hairstylist - Hair Ritz
(2026-07 - 2026-08)
- Delivered a professional, welcoming customer experience and built positive relationships with clients.
- Listened carefully to customer requirements and recommended suitable products and services.
Hairstylist - Judith Hinds Hairdressing
(2026-02 - 2026-06)
- Provided customer-focused service in a busy salon environment.
- Built rapport with customers, understood their requirements and adapted recommendations to their needs.
Hairstylist - Haircut 100 - Bangor, Co. Down
(2025-06 - 2025-10)
- Built strong customer relationships through personalised service, consultation and attention to detail.
- Recommended products and treatments based on individual customer requirements.
- Helped create a positive customer experience designed to encourage repeat business.
Hairstylist - Patrick Mulholland - Holywood, Co. Down
(2000-03 - 2024-08)
- Developed more than 23 years’ experience providing high-quality, face-to-face customer service.
- Consulted with customers to understand their requirements, identify suitable options and make personalised recommendations.
- Developed long-term customer relationships and a loyal client base through friendly, reliable and professional service.
- Recommended and sold salon retail products according to customer needs.
- Managed product stock, including replenishment, purchasing and stock control.
- Kept up to date with products, trends and techniques in order to provide informed recommendations.
- Used social media to promote work and attract potential customers.
Hairstylist - Ian McCullagh - Belfast
(1999-02 - 2000-03)
- Developed practical customer service and communication skills while working as a trainee hairstylist.
Trainee Hairdresser - Kevin Kahan - Bangor, Co. Down
(1996-09 - 1997-05)
- Combined salon work with Level 2 City & Guilds hairdressing studies.
Education
City & Guilds Level 3 Hairdressing - Hairdressing - SERC, Bangor (2003)
City & Guilds Level 2 Hairdressing - Hairdressing - SERC, Bangor (1998)
Essential Skills – Mathematics & English - Mathematics & English - SERC, Bangor (2025/2026)
Future Classics Cutting - Cutting - Toni & Guy, Dublin (2007)
GCSEs - Bangor High School (1996)