Bev Odonnell

A highly motivated professional individual with extensive 30 + years of experience in customer service, administration and management roles across West Yorkshire. Recognised for excellent communication skills with a friendly and approachable manner, possessing the ability to efficiently manage multiple tasks. Adaptable and confident in both team environments and independent roles with strong organisational skills and a dedication to delivering exceptional service.

Punctual, reliable and eager to learn and adapt to new systems and processes. Now seeking to return to employment following a caregiving break. Available to start immediately within Huddersfield and the surrounding areas.

Caregiver - Career Break - Caregiving

(2025-09)

Providing care and support to parents whilst actively job searching.

Sales Manager - Gossip Clothing - Huddersfield

(2020-03 - 2025-09)

Successfully managed all aspects of an independent clothing store for five years, including its rebranding and renaming from PNK, enhancing its market presence and customer appeal.

• Delivered exceptional customer service, assisting customers with styling advice, product selection, and resolving inquiries, while handling up to 15 customers per hour during peak times.
• Supervised merchandising efforts, including dressing displays and windows, pricing products, and maintaining a visually appealing store layout aligned with seasonal trends.
• Trained and mentored new employees, fostering a knowledgeable and customer-focused team, while managing staff rotas to ensure efficient coverage during busy periods.
• Monitored and maintained inventory levels, coordinated with suppliers for restocking, and ensured accurate product labelling and pricing strategies for promotions and sales events.
• Resolved customer complaints professionally and efficiently, maintaining high levels of satisfaction and building long-term customer loyalty.
• Oversaw accurate processing of cash and card transactions, daily sales reconciliation, and adherence to company policies, ensuring smooth and efficient store operations.

Sales Assistant - Tee-Boy - Huddersfield

(2019-01 - 2020-02)

Delivered excellent customer service in a dynamic pop-up shop environment, assisting with product selection, promoting key items to drive sales, managing stock levels, and maintaining an organized and visually appealing shop floor to attract and engage foot traffic in Huddersfield town center.

Sales Manager - Magenta - Huddersfield

(2013-12 - 2018-12)

Managed daily store operations as a keyholder, including opening and closing procedures, cash handling, and enforcing security protocols, while delivering exceptional customer service, overseeing transactions, and maintaining high store standards through organized displays and an inviting shopping environment.

Sales Administrator - Dual Seal Glass Ltd - Huddersfield

(2010-10 - 2012-10)

Accurately processed orders, invoices, and credit notes while managing incoming calls and providing administrative support, including filing and email correspondence, all while delivering excellent customer service, resolving client inquiries, and collaborating with team members to achieve business objectives.

Receptionist - Volkswagen - Halifax

(2007-06 - 2010-06)

Operated the switchboard to professionally handle customer inquiries and schedule appointments, while managing administrative tasks such as invoicing, tax documentation, and general office duties to ensure accuracy and support efficient daily operations.

Receptionist - JCT600 Peugeot - Bradford

(2005-10 - 2007-04)

Managed front desk operations by welcoming visitors, handling incoming calls, and coordinating inquiries, while providing administrative support through report preparation, filing, and maintaining organized office systems.

Data Input Clerk - The Pink Link

(2003-06 - 2005-10)

Accurately entered orders, generated package labels, and supported invoicing processes, while performing general office administration tasks to ensure smooth and efficient daily operations.

Office Administrator - Northern Registers Ltd

(1997-10 - 2003-05)

Managed switchboard operations and incoming calls, coordinated mail distribution, prepared shareholder certificates, and maintained accurate and organized filing systems to support seamless office operations.

NVQ Level 2 & 3 - Business Administration - National Business College (1997-09 - 1999-07)

GCSE - Maths and English - All Saints High School (1992-09 - 1997-07)