Beverley Mitchell

I have over 40 years experience of Clerical/ Admin roles using a variety of computer-based and manual systems.

Customer

Service is one of my greatest strengths. I am a good listener and enjoy taking responsibility and seeing the situation through to a positive outcome. I am very passionate about treating people the right way. This is reflected in the trusted relationships I build with customers and colleagues throughout all the roles I have held. I have strong multi-tasking skills and ability to assist customers via phone and email.

Customer Service Administrator - Residential Management Group (RMG)

(2023-01)

• Ensure all contact with customers is accurately recorded on their computer-based record
• Process all documentation resulting from customer contacts, ensuring information is forwarded to relevant team for action.
• Dealing with customer contact via phone calls or email.
• Good organisational skills, and ability to work to deadlines.
• Remaining calm and professional in emergency situations, carrying out instructions quickly and accurately.

Bank Assistant - M&S Bank

(2012-10 - 2023-01)

• Building relationships both with M&S Management, Retail Staff and Retail Customers.
• Promoting M&S Products including interlinking the M&S Sparks offers.
• Coaching training and supporting both M&S Retail and Bank Staff.
• Challenging and supporting Managers and Stakeholders.
• Interact with M&S Customers to support and solve any problems or queries they may have.
• Delivering change through training and development in the new Shrewsbury Satellite Store.

Bank Assistant - Cheshire Building Society

(2001-07 - 2012-09)

• Providing a very highly professional service to our customers.
• Dealing with a wide range of issues and problem solving.
• Advising customers to book in for long term investments with our Financial Advisors.

Customer Service Assistant/Cash Office Assistant - W. M. Morrisons Ltd

(1994-09 - 2001)

• Customer Service and enquiries.
• General Office Duties.
• Cash Office Duties
• Conducting float checks.
• Staffing refunds and exchanges.
• Prepare Banking.
• Servicing ATM Machines.
• Stock Control.

Wages Clerk - Tesco Ltd

(1980-06 - 1992-07)

• Using BACS system.
• Responsible for the payment of wages for 11,000 Tesco Employees
• Meeting deadlines.
• Dealing with general queries and payroll discrepancies.
• Dealing with Management of Tesco Stores up and down the Country.

CSE - English Language, English Literature, Mathematics, Commerce, Computer Studies, French, Human Biology - Woodford Lodge Comprehensive School (1975 - 1980)