Bilaal Ahmed

Friendly and dependable customer service professional with experience assisting customers, responding to enquiries and working calmly in busy environments. Confident communicating with members of the public and cooperating with colleagues to provide professional service. Punctual, well-presented and quick to learn, with a positive attitude towards new responsibilities. Seeking a Saturday and Sunday position as a Retail Assistant or Customer Service Assistant.

Customer Service Assistant at Global Homecare Ltd (2024-09 – 2025-08)

• Provided polite and professional assistance to customers and responded to enquiries clearly.
• Listened carefully to customers and helped resolve routine concerns.
• Remained patient and composed when handling sensitive or challenging situations.
• Communicated with colleagues to support consistent customer service.
• Handled customer information responsibly and completed assigned duties accurately.
• Followed company procedures and represented the organisation positively.

Event Steward at CSP Staffing

Casual agency work

• Welcomed visitors and provided clear directions and event information.
• Communicated professionally with members of the public in busy environments.
• Worked closely with stewards and supervisors to support safe, organised events.
• Stayed calm, alert and approachable throughout shifts.
• Reported customer concerns and safety issues promptly to supervisors.

Level 2 in Mathematics – South Bank Colleges

Level 2 in Science – South Bank Colleges